WM
Wanda M

1 reviews | Active since Aug 2024

09 Aug 2024, 15:27

Poor service

[08/09, 11:34] Mose: Hi what is happening with Ikeja every month doing same thing connect without internet [08/09, 11:34] Mose: Why [08/09, 12:30] Ikeja 2: Good day, thank you for getting in touch. You are chatting with Fikile.

Thank you for waiting. [08/09, 12:31] Ikeja 2: When did the issue begin? [08/09, 12:31] Mose: ikeja57784 is on and off what is the issue [08/09, 12:32] Mose: around 11 [08/09, 12:56] Ikeja 2: Please give me a moment while I check. [08/09, 13:12] Mose: I'm based at Nyanga please be advised that last month I escalated the matter of internet issues regarding my network I ended up staying out of network for 8 day's. I would say Ikeja don't care about customer. [08/09, 14:06] Mose: Hi Fikile are you still there. It's been 2 hours waiting on you checking the matter. [08/09, 14:08] Mose: I paid for this service or you guys don't want customer anymore? [08/09, 14:11] Mose: You will say sorry waiting what the **** is happening I paid for this service every month experience samething and you will not re embassy my 8 days and this day you want your full amount end of the month [08/09, 14:49] Mose: Guys please what is happening with Ikeja [08/09, 14:55] Mose: You going to reply when you are to knock off [08/09, 15:06] Mose: Hi it's been 3 hours waiting for your response.

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Replies (1)
Ikeja
Ikeja's reply09 Aug 2024, 16:40
Official
Good day Wanda,

Thank you for letting us know in regards to the chat and what is going on. We are sorry for the delay.

I can see that you are now chatting with one of our agents, and attending to your speed. 

We do apologize for the wait and thank you for your patience. 

Regards,
Gillian
Senior Lead