LM
Lukhanyo M
1 reviews | Active since Apr 2023
12 Jul 2023, 17:41
Poor Service
I paid full amount for this month, only had full access for one day. The 24v stopped working, the crew who was assigned to come look have not come for 2 consecutive days. I haven’t had access for 10 days now. I don’t know how to escalate this matter as their communication platform is doesn’t hardly respond.
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Replies (1)
Ikeja's replyOfficial
13 Jul 2023, 11:16Hello Lukhanyo!
I hope you are well, thank you for the feedback. I am sorry for the wait, we understand the impact this can have.
I can see we booked you for maintenance on the 10th of July. We operate on a 72-hour SLA however I can see the team came to your yesterday but we needed to reschedule due to load shedding.
I am concerned about the 10-day wait. When I look through our history I can see you messaged us on the 7th and the 10th. Can you please help me understand where you reported this earlier in the month so I can check back and update you on the delay.
Best, Patrick Weber, Head of Customer Service
I hope you are well, thank you for the feedback. I am sorry for the wait, we understand the impact this can have.
I can see we booked you for maintenance on the 10th of July. We operate on a 72-hour SLA however I can see the team came to your yesterday but we needed to reschedule due to load shedding.
I am concerned about the 10-day wait. When I look through our history I can see you messaged us on the 7th and the 10th. Can you please help me understand where you reported this earlier in the month so I can check back and update you on the delay.
Best, Patrick Weber, Head of Customer Service
Ikeja's reply13 Jul 2023, 11:16
Official
Hello Lukhanyo!
I hope you are well, thank you for the feedback. I am sorry for the wait, we understand the impact this can have.
I can see we booked you for maintenance on the 10th of July. We operate on a 72-hour SLA however I can see the team came to your yesterday but we needed to reschedule due to load shedding.
I am concerned about the 10-day wait. When I look through our history I can see you messaged us on the 7th and the 10th. Can you please help me understand where you reported this earlier in the month so I can check back and update you on the delay.
Best, Patrick Weber, Head of Customer Service
I hope you are well, thank you for the feedback. I am sorry for the wait, we understand the impact this can have.
I can see we booked you for maintenance on the 10th of July. We operate on a 72-hour SLA however I can see the team came to your yesterday but we needed to reschedule due to load shedding.
I am concerned about the 10-day wait. When I look through our history I can see you messaged us on the 7th and the 10th. Can you please help me understand where you reported this earlier in the month so I can check back and update you on the delay.
Best, Patrick Weber, Head of Customer Service