LR
Lerato R
1 reviews | Active since May 2018
08 Mar 2026, 07:54
Poor Service
I am so disappointed with their service. I'm not sure if the Vaal area we receive bad service or what. I'm a customer maybe 3 months now. What happened is we moved from Lakeside to Evaton North last week, my husband tried in so many times to communicate with them so they come and remove the installation and no one responded. They only responded on Tuesday telling us we need to pay the subscription first before they can come and we paid they very same day. Again no one responded until my husband decided remove installation by himself, we had no choice. Its Sunday already and no one has come to do the installation, no communication but have paid and whats gonna happen to the days we have lost? Because come month end you disconnect without giving us grace. Please improve your service in the Vaal area. I'm expecting this matter to be resolved ASAP.
Helpful (0)
Replies (4)0
Replies (4)
Ikeja's replyOfficial
08 Mar 2026, 09:54Good day Lerato Ramela,
Thank you for taking my call and thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and inconvenience you have experienced.Please note that our standard turnaround time for relocation requests is 7 working days from the time the request is processed. At this stage, your request is still within that turnaround period. Our Scheduling Team will be in contact with you to confirm your availability and arrange a suitable time.
We can also confirm that we did receive your communication on the support chat line, and our team responded by providing guidance on how the relocation and maintenance process works. We truly appreciate your patience during this time. We kindly ask that you allow us the opportunity to expedite your request. Our team is actively working on scheduling the maintenance, and you will be contacted soon with an update.
Thank you for your understanding, and we appreciate your feedback as it helps us improve our service.
Kind Regards
ikeja Support Team (TS)
Thank you for taking my call and thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and inconvenience you have experienced.Please note that our standard turnaround time for relocation requests is 7 working days from the time the request is processed. At this stage, your request is still within that turnaround period. Our Scheduling Team will be in contact with you to confirm your availability and arrange a suitable time.
We can also confirm that we did receive your communication on the support chat line, and our team responded by providing guidance on how the relocation and maintenance process works. We truly appreciate your patience during this time. We kindly ask that you allow us the opportunity to expedite your request. Our team is actively working on scheduling the maintenance, and you will be contacted soon with an update.
Thank you for your understanding, and we appreciate your feedback as it helps us improve our service.
Kind Regards
ikeja Support Team (TS)
Ikeja's reply08 Mar 2026, 09:54
Official
Good day Lerato Ramela,
Thank you for taking my call and thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and inconvenience you have experienced.Please note that our standard turnaround time for relocation requests is 7 working days from the time the request is processed. At this stage, your request is still within that turnaround period. Our Scheduling Team will be in contact with you to confirm your availability and arrange a suitable time.
We can also confirm that we did receive your communication on the support chat line, and our team responded by providing guidance on how the relocation and maintenance process works. We truly appreciate your patience during this time. We kindly ask that you allow us the opportunity to expedite your request. Our team is actively working on scheduling the maintenance, and you will be contacted soon with an update.
Thank you for your understanding, and we appreciate your feedback as it helps us improve our service.
Kind Regards
ikeja Support Team (TS)
Thank you for taking my call and thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and inconvenience you have experienced.Please note that our standard turnaround time for relocation requests is 7 working days from the time the request is processed. At this stage, your request is still within that turnaround period. Our Scheduling Team will be in contact with you to confirm your availability and arrange a suitable time.
We can also confirm that we did receive your communication on the support chat line, and our team responded by providing guidance on how the relocation and maintenance process works. We truly appreciate your patience during this time. We kindly ask that you allow us the opportunity to expedite your request. Our team is actively working on scheduling the maintenance, and you will be contacted soon with an update.
Thank you for your understanding, and we appreciate your feedback as it helps us improve our service.
Kind Regards
ikeja Support Team (TS)
LR
Lerato R's updateReviewer Update
09 Mar 2026, 12:39Good Day
Thank you for your response. Hopefully the matter will be resolved by today.
Thank you for your response. Hopefully the matter will be resolved by today.
LR
Lerato R's update09 Mar 2026, 12:39
Reviewer Update
Good Day
Thank you for your response. Hopefully the matter will be resolved by today.
Thank you for your response. Hopefully the matter will be resolved by today.
LR
Lerato R's updateReviewer Update
09 Mar 2026, 15:16We were promised someone will call us today to come and install, till now we haven't received a call. It is frustrating because we paid money. Should we look for another service provider and have our money back?
LR
Lerato R's update09 Mar 2026, 15:16
Reviewer Update
We were promised someone will call us today to come and install, till now we haven't received a call. It is frustrating because we paid money. Should we look for another service provider and have our money back?
Ikeja's replyOfficial
09 Mar 2026, 15:46Good day Lerato
Thank you for your feedback. We apologise for the inconvenience caused, our Scheduling Department has already been in contact with you to arrange the next available appointment for the technical team to visit your premises. As discussed yesterday, we were unfortunately unable to dispatch a team to you today as all tickets for the day had already been scheduled in advance.
For this reason, we had to secure the next available slot in the schedule, which is the appointment date that was communicated to you by the Scheduling Team.
We appreciate your understanding and cooperation.
Kind regards,
ikeja support team (D.M)
Thank you for your feedback. We apologise for the inconvenience caused, our Scheduling Department has already been in contact with you to arrange the next available appointment for the technical team to visit your premises. As discussed yesterday, we were unfortunately unable to dispatch a team to you today as all tickets for the day had already been scheduled in advance.
For this reason, we had to secure the next available slot in the schedule, which is the appointment date that was communicated to you by the Scheduling Team.
We appreciate your understanding and cooperation.
Kind regards,
ikeja support team (D.M)
Ikeja's reply09 Mar 2026, 15:46
Official
Good day Lerato
Thank you for your feedback. We apologise for the inconvenience caused, our Scheduling Department has already been in contact with you to arrange the next available appointment for the technical team to visit your premises. As discussed yesterday, we were unfortunately unable to dispatch a team to you today as all tickets for the day had already been scheduled in advance.
For this reason, we had to secure the next available slot in the schedule, which is the appointment date that was communicated to you by the Scheduling Team.
We appreciate your understanding and cooperation.
Kind regards,
ikeja support team (D.M)
Thank you for your feedback. We apologise for the inconvenience caused, our Scheduling Department has already been in contact with you to arrange the next available appointment for the technical team to visit your premises. As discussed yesterday, we were unfortunately unable to dispatch a team to you today as all tickets for the day had already been scheduled in advance.
For this reason, we had to secure the next available slot in the schedule, which is the appointment date that was communicated to you by the Scheduling Team.
We appreciate your understanding and cooperation.
Kind regards,
ikeja support team (D.M)