POOR POOR.... BAD SERVICE......

I've app**** for installation of Ikeja on the 15 March 2024 to date they haven't pitch nor calling or updating as to when they will install. Their communication channel with customers on what's up line is VERY VERY POOR they never respond or they will but the next day and the people there are not knowledgeable at all, very shocking let alone professionalism. Their land line 4444 is forever offline and it looks like they disconnect it during working hours deliberately??? But then I keep asking myself why are they in business? . On the 28 March 2024 around 14h00 I went to their office in Tembisa Phumlan Mall to follow up on my application only to find the NOTE on their door Saying "WILL BE BACK IN 15 MINUTES" not even sure when was the note sticked on the door. I waited for more than an hour with no sign of someone coming back to open the door. Very disappointed all I want is my money back a refund it's clear here just putting myself in disaster.