Poor customer service

Item: Ikeja
Rating: 1
Author: Mashudu M

Am so ****ed now with this Ikeja thing coz everytime I send a WhatsApp text they take very long to respond or not respond at all and their connection is always poor it is always disconnected and there’s nothing they are doing about it they have a very very poor customer service

Helpful (0)

Replies (1)

Ikeja's replyOfficial

17 Jul 2023, 12:18

Good day Mashudu

I hope you are well and thank you for the feedback. We do apologize for the service you have received

We will work on improving our chats on the WhatsApp line as well as our customer service overall. I can see that you got assistance from our Network team regarding your connection issue and the matter was resolved.

Please don't hesitate to contact us if you still have concerns.

kind regards
Dorah Senior Customer Lead

Ikeja's reply17 Jul 2023, 12:18

Official