AS
Agnes S
1 reviews | Active since Jun 2020
09 Sept 2026, 14:56
Poor communication
I had no network connection for a week, I logged a call and was advised that I must wait for turnaround time of 7 working days, I work from home with 2 girls doing matric attending online classes that now they can't do.
Helpful (0)
Replies (3)0
Replies (3)
Ikeja's replyOfficial
09 Sept 2026, 15:27Good day Agnes,
Thank you for taking the time to speak with us. We appreciate your cooperation and are pleased that we were able to clarify the situation and the applicable turnaround time with you.We understand the inconvenience caused by the service interruption and sincerely appreciate your patience and understanding while our team works to resolve the matter.Please be assured that your query remains noted, and we will continue to keep you informed of any progress or updates.Thank you once again for your patience and for your understanding.
kind regards
ikeja Support (NN)
Thank you for taking the time to speak with us. We appreciate your cooperation and are pleased that we were able to clarify the situation and the applicable turnaround time with you.We understand the inconvenience caused by the service interruption and sincerely appreciate your patience and understanding while our team works to resolve the matter.Please be assured that your query remains noted, and we will continue to keep you informed of any progress or updates.Thank you once again for your patience and for your understanding.
kind regards
ikeja Support (NN)
Ikeja's reply09 Sept 2026, 15:27
Official
Good day Agnes,
Thank you for taking the time to speak with us. We appreciate your cooperation and are pleased that we were able to clarify the situation and the applicable turnaround time with you.We understand the inconvenience caused by the service interruption and sincerely appreciate your patience and understanding while our team works to resolve the matter.Please be assured that your query remains noted, and we will continue to keep you informed of any progress or updates.Thank you once again for your patience and for your understanding.
kind regards
ikeja Support (NN)
Thank you for taking the time to speak with us. We appreciate your cooperation and are pleased that we were able to clarify the situation and the applicable turnaround time with you.We understand the inconvenience caused by the service interruption and sincerely appreciate your patience and understanding while our team works to resolve the matter.Please be assured that your query remains noted, and we will continue to keep you informed of any progress or updates.Thank you once again for your patience and for your understanding.
kind regards
ikeja Support (NN)
AS
Agnes S's updateReviewer Update
12 Sept 2026, 08:46Good it has been a week now 5 days has passed no call from the technical team to resolve my network. I work from home and with 2 Matriculants that are struggling to attend their online classes. Was advised by call center agent that the 7 working days won't finish without my problem being resolved. No call no update. Not a happy customer at all I wouldn't recommend anyone to use Ikeja. They used to be efficient not anymore. Their turnaround time to resolve problems is not being met or adhered to.
AS
Agnes S's update12 Sept 2026, 08:46
Reviewer Update
Good it has been a week now 5 days has passed no call from the technical team to resolve my network. I work from home and with 2 Matriculants that are struggling to attend their online classes. Was advised by call center agent that the 7 working days won't finish without my problem being resolved. No call no update. Not a happy customer at all I wouldn't recommend anyone to use Ikeja. They used to be efficient not anymore. Their turnaround time to resolve problems is not being met or adhered to.
Ikeja's replyOfficial
18 Sept 2026, 07:54Good day Agnes,
Thank you for taking my call. As per our telephonic discussion, a technical team is scheduled to come through today to attend to and resolve the network issue.
We sincerely apologise for the inconvenience and frustration this delay has caused, particularly with you working from home and having two Matriculants relying on a stable connection for their online classes. We understand how disruptive this situation has been.
We appreciate your patience and the opportunity to address the matter. We will ensure that the team attends to the issue as discussed and works towards getting your service restored as soon as possible.
Kind Regards,
ikeja Support (C.M)
Thank you for taking my call. As per our telephonic discussion, a technical team is scheduled to come through today to attend to and resolve the network issue.
We sincerely apologise for the inconvenience and frustration this delay has caused, particularly with you working from home and having two Matriculants relying on a stable connection for their online classes. We understand how disruptive this situation has been.
We appreciate your patience and the opportunity to address the matter. We will ensure that the team attends to the issue as discussed and works towards getting your service restored as soon as possible.
Kind Regards,
ikeja Support (C.M)
Ikeja's reply18 Sept 2026, 07:54
Official
Good day Agnes,
Thank you for taking my call. As per our telephonic discussion, a technical team is scheduled to come through today to attend to and resolve the network issue.
We sincerely apologise for the inconvenience and frustration this delay has caused, particularly with you working from home and having two Matriculants relying on a stable connection for their online classes. We understand how disruptive this situation has been.
We appreciate your patience and the opportunity to address the matter. We will ensure that the team attends to the issue as discussed and works towards getting your service restored as soon as possible.
Kind Regards,
ikeja Support (C.M)
Thank you for taking my call. As per our telephonic discussion, a technical team is scheduled to come through today to attend to and resolve the network issue.
We sincerely apologise for the inconvenience and frustration this delay has caused, particularly with you working from home and having two Matriculants relying on a stable connection for their online classes. We understand how disruptive this situation has been.
We appreciate your patience and the opportunity to address the matter. We will ensure that the team attends to the issue as discussed and works towards getting your service restored as soon as possible.
Kind Regards,
ikeja Support (C.M)