MM
Mafedile M
1 reviews | Active since Sept 2026
10 Sept 2026, 07:51
Poor
On Saturday our wifi was disconnected and I called ikeja people to help me reconnect and the technician tried to reconnect but failed. The she said she will escalate this matter and arrange for technician to come to my house and fix the issue. I've been disconnected since Saturday till today, And my kids are writing exams they need internet to search for what they will be writing. I'm popping our money to buy data, the money I didn't barged it. Their service is bad.
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Ikeja's replyOfficial
10 Sept 2026, 08:48Good day, Anna.
I attempted to contact you on the number linked to your account however, the call went through to voicemail.
I have reviewed your account as well as the history of your previous conversation and I can confirm that you were assisted by one of our consultants. The matter was escalated to our Network Team, who advised that we need to dispatch technicians to conduct a full inspection of the equipment.You were advised that the turnaround time for this process is within 7 working days and I can confirm that the ticket is still within the expected turnaround time.I completely understand your frustration and sincerely apologize for any inconvenience caused. However, please be assured that the appropriate process has been followed and the matter is currently being attended to.
Kindly allow our Scheduling Team to contact you to arrange a convenient date for the technician visit.Thank you for your patience and understanding.
Kind Regards,
ikeja Support(Z,S)
I attempted to contact you on the number linked to your account however, the call went through to voicemail.
I have reviewed your account as well as the history of your previous conversation and I can confirm that you were assisted by one of our consultants. The matter was escalated to our Network Team, who advised that we need to dispatch technicians to conduct a full inspection of the equipment.You were advised that the turnaround time for this process is within 7 working days and I can confirm that the ticket is still within the expected turnaround time.I completely understand your frustration and sincerely apologize for any inconvenience caused. However, please be assured that the appropriate process has been followed and the matter is currently being attended to.
Kindly allow our Scheduling Team to contact you to arrange a convenient date for the technician visit.Thank you for your patience and understanding.
Kind Regards,
ikeja Support(Z,S)
Ikeja's reply10 Sept 2026, 08:48
Official
Good day, Anna.
I attempted to contact you on the number linked to your account however, the call went through to voicemail.
I have reviewed your account as well as the history of your previous conversation and I can confirm that you were assisted by one of our consultants. The matter was escalated to our Network Team, who advised that we need to dispatch technicians to conduct a full inspection of the equipment.You were advised that the turnaround time for this process is within 7 working days and I can confirm that the ticket is still within the expected turnaround time.I completely understand your frustration and sincerely apologize for any inconvenience caused. However, please be assured that the appropriate process has been followed and the matter is currently being attended to.
Kindly allow our Scheduling Team to contact you to arrange a convenient date for the technician visit.Thank you for your patience and understanding.
Kind Regards,
ikeja Support(Z,S)
I attempted to contact you on the number linked to your account however, the call went through to voicemail.
I have reviewed your account as well as the history of your previous conversation and I can confirm that you were assisted by one of our consultants. The matter was escalated to our Network Team, who advised that we need to dispatch technicians to conduct a full inspection of the equipment.You were advised that the turnaround time for this process is within 7 working days and I can confirm that the ticket is still within the expected turnaround time.I completely understand your frustration and sincerely apologize for any inconvenience caused. However, please be assured that the appropriate process has been followed and the matter is currently being attended to.
Kindly allow our Scheduling Team to contact you to arrange a convenient date for the technician visit.Thank you for your patience and understanding.
Kind Regards,
ikeja Support(Z,S)