Perthetic service from ikeja management and agents. Disgusted.

The service i received from ikeja and management is alarming. My 1st complaint was managed by Gillian a complaints manager that forced me to take an extension after j told her I cannot afford it. I made it clear to her that I never had an issue and was always happy until 2 weeks ago. I never needed an extension and she referred me back to the contact center as she could not handle my complaint and had no resolution. Management and agents needs training in how to de escalate a complaint. To date no resolution I've not been using my wifi as it disconnects continually. Gillian the manager advised that she lodged a call for the technicians to come out and check my router and pole and to date no one ever came. I am paying for a service that is not being rendered and no one not even management can assist and no proffessionalism at all. We have been crying out for help for more than 2 weeks and no one can assist. If management is so non chalant no wonder the agents responds after 2 hours and does not adhere to the SLA and service levels they have in place. I advised the manager Gillian that I will be taking my business elsewhere and she did not even pursuade me or try to resolve my on going issue but all she said was I'm sorry. Not a follow up call and no kne higher that Gillian reached out to us. I'm so dissapointed in ikeja.