PATHETIC SERVICE

I have never felt so humiliated by the service I have been offered by your company. I have logged a fault on 04/07/2022 via the WhatsApp channel, followed up with the fault on Monday and was told that there was no fault that was logged for our account, meaning there will be no team coming out. Strange enough, on the day of the fault I was told that the following "We are going to send out a team to solve the issue in person. We have added you to our maintenance list. The team can take up to 72 working hours to arrive (Not including weekends) but we do like to be quicker if we can. Once the team is booked we will be in touch to make sure you are available. If there is someone else you would like us to organize this with please let us know!"

What Ii find strange is the fact that I work for an ISP also and in order to log a fault, you would need to attach it to an account. I asked my partner to call who is also in the same industry but he was told the same thing over the phone. I had to relog the fault, wait for another "72 working hours" - I am working form home and cannot afford to be down on a daily basis.

What I find funny is the fact that you guys begged us to have the pole installed in our yard and now this is the ****py service we are getting, despite of the fact we are not paying a cent to you but the level service should be professional not this pathetic service we are getting on a daily basis. I had to buy data to for the past week or two as I am working from home but that does not concern you guys I guess. I got a call from a lady who I cannot recall her name on the 11th, where she confirmed that the team would be out first thing in the morning on Tuesday which would have been the following day. Tuesday came and went by without a team coming to fix the issue. One more last thing, she only called back after my call with David was dropped where he was blatantly RUDE towards me.