AN
Agracia N
1 reviews | Active since Mar 2018
02 Aug 2022, 10:59
Paid yet no Services Rendered - Ikeja8858
Working from home, WiFi paid yet no connection. The team on whatsapp have not responded to a text sent last night 01/08.
Only reason given was the Tembisa protest.
I have used my personal data whilst having paid Ikeja.
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Ikeja's replyOfficial
03 Aug 2022, 11:57Hello!
Thank you for your feedback and sorry about the wait.
We are very busy on the 1st and the 2nd while we process customer payments. Due to the strike in Thembisa, there are longer delays than usual. Many of our team were not able to get to work.
The damage to the infrastructure in Thembisa during the strike was the reason you were not able to connect. I can see that we confirmed your connection yesterday over the chat. Glad to hear you are back online, and sorry again for the wait.
Best, Patrick - the Head of Customer Engagement
Thank you for your feedback and sorry about the wait.
We are very busy on the 1st and the 2nd while we process customer payments. Due to the strike in Thembisa, there are longer delays than usual. Many of our team were not able to get to work.
The damage to the infrastructure in Thembisa during the strike was the reason you were not able to connect. I can see that we confirmed your connection yesterday over the chat. Glad to hear you are back online, and sorry again for the wait.
Best, Patrick - the Head of Customer Engagement
Ikeja's reply03 Aug 2022, 11:57
Official
Hello!
Thank you for your feedback and sorry about the wait.
We are very busy on the 1st and the 2nd while we process customer payments. Due to the strike in Thembisa, there are longer delays than usual. Many of our team were not able to get to work.
The damage to the infrastructure in Thembisa during the strike was the reason you were not able to connect. I can see that we confirmed your connection yesterday over the chat. Glad to hear you are back online, and sorry again for the wait.
Best, Patrick - the Head of Customer Engagement
Thank you for your feedback and sorry about the wait.
We are very busy on the 1st and the 2nd while we process customer payments. Due to the strike in Thembisa, there are longer delays than usual. Many of our team were not able to get to work.
The damage to the infrastructure in Thembisa during the strike was the reason you were not able to connect. I can see that we confirmed your connection yesterday over the chat. Glad to hear you are back online, and sorry again for the wait.
Best, Patrick - the Head of Customer Engagement