Paid for the service that I don't get

I didn't have internet since morning until now. I spoke with ikeja agents they tell me to send them a picture of the router and they ask if cables are connected, how could 1 disconnect the cables while paid for the service everyday is giving me a problem they sent the technician last week they tell me they will send another technician to come and check the ports and the cables and the other 1 did that already he confirmed that everything is okay on my side we pay for the service that we don't get I'm really tired with ikeja. They don't communicate and all the agents they will tell you 1 thing every is like the reading from the script and they even won't reimburse you they don't care.