Paid for Ikeja WiFi service but no connection for 4 days – refund refused

I’ve been an Ikeja customer for such a while now and I’m extremely disappointed with the service I received this month. I’ve been without internet connection for 4 consecutive days despite paying my monthly subscription in full, I’ve contacted the call centre a countless number of times without getting any help and the issue still has not been resolved. What is more concerning is that when I requested for them to come pick up their equipment and receive a refund or credit for the days where no service was provided, I was told that Ikeja will not refund me, even though the service I paid for has not been rendered. This is unacceptable. Customers should not be expected to pay for services they do not receive. I am requesting: * Immediate resolution of the connectivity issue OR * A refund/credit for the days without service I would appreciate Ikeja taking accountability and resolving this matter urgently. This started on the 5th January 2026, today it is the 8th and the issue is still not resolved.