No Internet For 2 Weeks! Disgusting Service!!

Poor poor poor service!! I’m going on 2 weeks without any internet connection using an extender. I’ve reached out on all of their platforms, but getting no joy whatsoever. They said they would send out technician, but no one has come. I’m really sick of this and want escalate this matter further this is no way to run a business and I’m a paying for the service and not getting anything in return.