AP
Anele P
1 reviews | Active since Aug 2024
14 May 2026, 12:35
No connection Frustrated
I am writing to formally complain about a total loss of service that has persisted for the past four days. While I was previously informed via WhatsApp that there is a regional tower issue, this seems inaccurate as others in my immediate vicinity remain fully connected.
This service failure is causing significant frustration and financial strain, as I am currently forced to commute to work at a high cost due to rising fuel prices. I require an immediate investigation into my specific account and a timeline for restoration.
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Ikeja's replyOfficial
14 May 2026, 13:25Good day Anele Pantswa
Thank you for taking my call.We sincerely apologies for the frustration and inconvenience caused by the loss of service. We understand the impact this has had on your daily activities. As discussed on the call, we have noted your concerns regarding the connection in your specific area, and further investigation will be conducted into your individual account and connection. As agreed, one of the Team Leaders will contact you back with updates regarding the status of your connection and the way forward.
We appreciate your patience and understanding while we work on resolving the matter.
Kind Regards
ikeja Support Team (TS)
Thank you for taking my call.We sincerely apologies for the frustration and inconvenience caused by the loss of service. We understand the impact this has had on your daily activities. As discussed on the call, we have noted your concerns regarding the connection in your specific area, and further investigation will be conducted into your individual account and connection. As agreed, one of the Team Leaders will contact you back with updates regarding the status of your connection and the way forward.
We appreciate your patience and understanding while we work on resolving the matter.
Kind Regards
ikeja Support Team (TS)
Best regards,
Ikeja's reply14 May 2026, 13:25
Official
Good day Anele Pantswa
Thank you for taking my call.We sincerely apologies for the frustration and inconvenience caused by the loss of service. We understand the impact this has had on your daily activities. As discussed on the call, we have noted your concerns regarding the connection in your specific area, and further investigation will be conducted into your individual account and connection. As agreed, one of the Team Leaders will contact you back with updates regarding the status of your connection and the way forward.
We appreciate your patience and understanding while we work on resolving the matter.
Kind Regards
ikeja Support Team (TS)
Thank you for taking my call.We sincerely apologies for the frustration and inconvenience caused by the loss of service. We understand the impact this has had on your daily activities. As discussed on the call, we have noted your concerns regarding the connection in your specific area, and further investigation will be conducted into your individual account and connection. As agreed, one of the Team Leaders will contact you back with updates regarding the status of your connection and the way forward.
We appreciate your patience and understanding while we work on resolving the matter.
Kind Regards
ikeja Support Team (TS)
Best regards,