AP
Anele P
1 reviews | Active since Aug 2024
22 May 2026, 09:08
Irritated customer
I am highly dissatisfied with the lack of seriousness regarding my account. My internet connection has been down for two full weeks. A week ago, your support team promised a technician would be sent out, but I have received no calls, no visits, and zero communication since.
I have paid for a full month of internet that I cannot use. Please have a management team contact me immediately to schedule an urgent repair and arrange a refund/credit for this extensive period of downtime.
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Ikeja's replyOfficial
29 May 2026, 10:17Good day Anele
I attempted to contact you telephonically however, the call went to voicemail, and I was unable to leave a message as the voicemail box is currently full.
We sincerely apologise for the inconvenience caused regarding the delay in attending to your ticket.
Please note that the team is scheduled to come through on Saturday the 30th of May, to assist you with the matter. Our Scheduling team had also previously attempted to contact you to provide assistance however, there was no answer at the time.
Should you have any questions or require any further assistance in the meantime, please feel free to contact us on *** or WhatsApp us on *** and we will gladly assist you further.
Thank you for your patience and understanding.
Kind regards,
ikeja support team (D.M)
I attempted to contact you telephonically however, the call went to voicemail, and I was unable to leave a message as the voicemail box is currently full.
We sincerely apologise for the inconvenience caused regarding the delay in attending to your ticket.
Please note that the team is scheduled to come through on Saturday the 30th of May, to assist you with the matter. Our Scheduling team had also previously attempted to contact you to provide assistance however, there was no answer at the time.
Should you have any questions or require any further assistance in the meantime, please feel free to contact us on *** or WhatsApp us on *** and we will gladly assist you further.
Thank you for your patience and understanding.
Kind regards,
ikeja support team (D.M)
Ikeja's reply29 May 2026, 10:17
Official
Good day Anele
I attempted to contact you telephonically however, the call went to voicemail, and I was unable to leave a message as the voicemail box is currently full.
We sincerely apologise for the inconvenience caused regarding the delay in attending to your ticket.
Please note that the team is scheduled to come through on Saturday the 30th of May, to assist you with the matter. Our Scheduling team had also previously attempted to contact you to provide assistance however, there was no answer at the time.
Should you have any questions or require any further assistance in the meantime, please feel free to contact us on *** or WhatsApp us on *** and we will gladly assist you further.
Thank you for your patience and understanding.
Kind regards,
ikeja support team (D.M)
I attempted to contact you telephonically however, the call went to voicemail, and I was unable to leave a message as the voicemail box is currently full.
We sincerely apologise for the inconvenience caused regarding the delay in attending to your ticket.
Please note that the team is scheduled to come through on Saturday the 30th of May, to assist you with the matter. Our Scheduling team had also previously attempted to contact you to provide assistance however, there was no answer at the time.
Should you have any questions or require any further assistance in the meantime, please feel free to contact us on *** or WhatsApp us on *** and we will gladly assist you further.
Thank you for your patience and understanding.
Kind regards,
ikeja support team (D.M)