LM
Luphiwe M
1 reviews | Active since Jan 2025
01 May 2025, 13:39
Internet connection disconnected for about two weeks now / no communication nor assistance
Guys this is not on, I’ve been patient enough. I’ve been using this network for quite some time now and I don’t want to lie I’ve never had any consistent problems. However now that I started experiencing issues about two weeks ago and I was finally assisted but the issue was resolved and only lasted for a day. Mind you I’m all up to date with my payments but my Wi-Fi is still disconnected. I’ve been crying for all help now on that Whatsap chatbot for almost 4days now still nothing. Cumon guys, this is very unprofessional and unacceptable. Imagine the money I’m now spending on data ridiculously when I have Wi-Fi.
You guys really need to do better. This is not it.
Helpful (0)
Replies (1)0
Replies (1)
Ikeja's replyOfficial
01 May 2025, 19:43Good day, Luphiwe,
Thank you for sharing your concerns with us. We sincerely apologize for the inconvenience you've experienced. Our network team is currently working to address the issue of intermittent disconnections. We will be sending a team to assist you, and I have also reached out to you via email, WhatsApp, and phone call. Please expect a call from our scheduling department to arrange a date for our team's visit. This will allow us to evaluate your network and ensure that these inconsistencies do not occur again. If you have any additional information to share or further questions, please do not hesitate to contact us via our WhatsApp line at ***, call us at ***, or reply to the email we sent you.
Warm regards, Karabo
Thank you for sharing your concerns with us. We sincerely apologize for the inconvenience you've experienced. Our network team is currently working to address the issue of intermittent disconnections. We will be sending a team to assist you, and I have also reached out to you via email, WhatsApp, and phone call. Please expect a call from our scheduling department to arrange a date for our team's visit. This will allow us to evaluate your network and ensure that these inconsistencies do not occur again. If you have any additional information to share or further questions, please do not hesitate to contact us via our WhatsApp line at ***, call us at ***, or reply to the email we sent you.
Warm regards, Karabo
Ikeja's reply01 May 2025, 19:43
Official
Good day, Luphiwe,
Thank you for sharing your concerns with us. We sincerely apologize for the inconvenience you've experienced. Our network team is currently working to address the issue of intermittent disconnections. We will be sending a team to assist you, and I have also reached out to you via email, WhatsApp, and phone call. Please expect a call from our scheduling department to arrange a date for our team's visit. This will allow us to evaluate your network and ensure that these inconsistencies do not occur again. If you have any additional information to share or further questions, please do not hesitate to contact us via our WhatsApp line at ***, call us at ***, or reply to the email we sent you.
Warm regards, Karabo
Thank you for sharing your concerns with us. We sincerely apologize for the inconvenience you've experienced. Our network team is currently working to address the issue of intermittent disconnections. We will be sending a team to assist you, and I have also reached out to you via email, WhatsApp, and phone call. Please expect a call from our scheduling department to arrange a date for our team's visit. This will allow us to evaluate your network and ensure that these inconsistencies do not occur again. If you have any additional information to share or further questions, please do not hesitate to contact us via our WhatsApp line at ***, call us at ***, or reply to the email we sent you.
Warm regards, Karabo