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Phumzile M
1 reviews | Active since Jun 2019
03 May 2025, 22:54
I'm looking forward to switching to a more reliable internet service provider that offers better coverage and customer support.
The WiFi service in Ikeja has become utterly useless and is now more of a liability than an asset, with terrible customer service that ignores issues or fails to provide meaningful assistance.I'm fed up with the poor WiFi service in Ikeja and can't wait to ditch it for a more reliable alternative that actually delivers on its promises and provides decent customer support!
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Phumzile M's updateReviewer Update
03 May 2025, 23:11By the way I am still disconnect, will I be reimbursed for those days?
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Phumzile M's update03 May 2025, 23:11
Reviewer Update
By the way I am still disconnect, will I be reimbursed for those days?
Ikeja's replyOfficial
05 May 2025, 15:07Good Phumzile,
I hope you’re doing okay. I genuinely apologize for the frustration you’ve been feeling. I understand how important this is to you, and I want you to know that I’ve carefully noted all your concerns.
I’ve also reached out to our field team manager to ensure that your ikeja number is prioritized for scheduling as soon as possible.
Thank you so much for your patience during this time. We’re committed to resolving this for you quickly.
Best Regards
Karabo
***
I hope you’re doing okay. I genuinely apologize for the frustration you’ve been feeling. I understand how important this is to you, and I want you to know that I’ve carefully noted all your concerns.
I’ve also reached out to our field team manager to ensure that your ikeja number is prioritized for scheduling as soon as possible.
Thank you so much for your patience during this time. We’re committed to resolving this for you quickly.
Best Regards
Karabo
***
Ikeja's reply05 May 2025, 15:07
Official
Good Phumzile,
I hope you’re doing okay. I genuinely apologize for the frustration you’ve been feeling. I understand how important this is to you, and I want you to know that I’ve carefully noted all your concerns.
I’ve also reached out to our field team manager to ensure that your ikeja number is prioritized for scheduling as soon as possible.
Thank you so much for your patience during this time. We’re committed to resolving this for you quickly.
Best Regards
Karabo
***
I hope you’re doing okay. I genuinely apologize for the frustration you’ve been feeling. I understand how important this is to you, and I want you to know that I’ve carefully noted all your concerns.
I’ve also reached out to our field team manager to ensure that your ikeja number is prioritized for scheduling as soon as possible.
Thank you so much for your patience during this time. We’re committed to resolving this for you quickly.
Best Regards
Karabo
***