I'll start with when Sam helped establish on which day the team would actually come through to help me

I'll start with when Sam helped establish on which day the team would actually come through to help me. He was awesome. Then Vincent called me on the morning of the actual day Sam had stated was the day of the visit,to confirm if I was available for him to come. He came and within 15 minutes I was connected again. Thank you Vincent for the excellent service.