AS
Andiswa S
1 reviews | Active since Feb 2024
23 Oct 2025, 16:20
Ikejas WiFi bad service
I'm disgusted with Ikeja, what a terrible service I reported my WiFi not connecting on the 15th and with no follow up, which I had to do my self half of the month no WiFi the cost of having to travel to the office when I can work from home, I can't watch TV and I have to buy data and even today it is not resolved as a consumer my rights are being violated and also I need help to resolve this issue
Helpful (0)
Replies (7)0
Replies (7)
Ikeja's replyOfficial
23 Oct 2025, 19:14Good day Andiswa,
Thank you for reaching out and sharing your experience.
I completely understand how frustrating this has been, and I sincerely apologize for the inconvenience caused.
Please note that our technical team has been scheduled to visit your premises on Monday, the 27th, to resolve the Wi-Fi connectivity issue. I’m sorry about that experience, and we’ll follow up internally to ensure this doesn’t happen again.
In the meantime, please let us know when you’re available for a call, so we can discuss the matter further and assist where possible.We truly appreciate your patience, and we’ll make sure your service is fully restored as soon as possible.
Kind regards,
ikeja Support Team
Thank you for reaching out and sharing your experience.
I completely understand how frustrating this has been, and I sincerely apologize for the inconvenience caused.
Please note that our technical team has been scheduled to visit your premises on Monday, the 27th, to resolve the Wi-Fi connectivity issue. I’m sorry about that experience, and we’ll follow up internally to ensure this doesn’t happen again.
In the meantime, please let us know when you’re available for a call, so we can discuss the matter further and assist where possible.We truly appreciate your patience, and we’ll make sure your service is fully restored as soon as possible.
Kind regards,
ikeja Support Team
Ikeja's reply23 Oct 2025, 19:14
Official
Good day Andiswa,
Thank you for reaching out and sharing your experience.
I completely understand how frustrating this has been, and I sincerely apologize for the inconvenience caused.
Please note that our technical team has been scheduled to visit your premises on Monday, the 27th, to resolve the Wi-Fi connectivity issue. I’m sorry about that experience, and we’ll follow up internally to ensure this doesn’t happen again.
In the meantime, please let us know when you’re available for a call, so we can discuss the matter further and assist where possible.We truly appreciate your patience, and we’ll make sure your service is fully restored as soon as possible.
Kind regards,
ikeja Support Team
Thank you for reaching out and sharing your experience.
I completely understand how frustrating this has been, and I sincerely apologize for the inconvenience caused.
Please note that our technical team has been scheduled to visit your premises on Monday, the 27th, to resolve the Wi-Fi connectivity issue. I’m sorry about that experience, and we’ll follow up internally to ensure this doesn’t happen again.
In the meantime, please let us know when you’re available for a call, so we can discuss the matter further and assist where possible.We truly appreciate your patience, and we’ll make sure your service is fully restored as soon as possible.
Kind regards,
ikeja Support Team
AS
Andiswa S's updateReviewer Update
24 Oct 2025, 12:03Apologizing for bad service is honestly not helping me with anything, you guys need to consider the costs I occured through out this ideal, travelling costs to my work place, buying data and the fact that I couldn't even watch TV the frustration and stress this has caused me, so what is your appology going to help me with when my WiFi is not working and active as I type this message half of the month without WiFi, come on
AS
Andiswa S's update24 Oct 2025, 12:03
Reviewer Update
Apologizing for bad service is honestly not helping me with anything, you guys need to consider the costs I occured through out this ideal, travelling costs to my work place, buying data and the fact that I couldn't even watch TV the frustration and stress this has caused me, so what is your appology going to help me with when my WiFi is not working and active as I type this message half of the month without WiFi, come on
Ikeja's replyOfficial
24 Oct 2025, 14:15Good day Andiswa
Please note that our team is scheduled to come through on Monday, the 27th, to assist you on-site, as we were unable to resolve the issue remotely. We kindly ask for your patience while we work to ensure the matter is fully resolved.
We also attempted to contact you telephonically; however, the call went to voicemail. Should you be available, please keep your phone nearby so that our team can easily reach you on the day of the visit.
We truly appreciate your understanding and patience as we work to restore your service.
Kind regards
ikeja team
Please note that our team is scheduled to come through on Monday, the 27th, to assist you on-site, as we were unable to resolve the issue remotely. We kindly ask for your patience while we work to ensure the matter is fully resolved.
We also attempted to contact you telephonically; however, the call went to voicemail. Should you be available, please keep your phone nearby so that our team can easily reach you on the day of the visit.
We truly appreciate your understanding and patience as we work to restore your service.
Kind regards
ikeja team
Ikeja's reply24 Oct 2025, 14:15
Official
Good day Andiswa
Please note that our team is scheduled to come through on Monday, the 27th, to assist you on-site, as we were unable to resolve the issue remotely. We kindly ask for your patience while we work to ensure the matter is fully resolved.
We also attempted to contact you telephonically; however, the call went to voicemail. Should you be available, please keep your phone nearby so that our team can easily reach you on the day of the visit.
We truly appreciate your understanding and patience as we work to restore your service.
Kind regards
ikeja team
Please note that our team is scheduled to come through on Monday, the 27th, to assist you on-site, as we were unable to resolve the issue remotely. We kindly ask for your patience while we work to ensure the matter is fully resolved.
We also attempted to contact you telephonically; however, the call went to voicemail. Should you be available, please keep your phone nearby so that our team can easily reach you on the day of the visit.
We truly appreciate your understanding and patience as we work to restore your service.
Kind regards
ikeja team
AS
Andiswa S's updateReviewer Update
24 Oct 2025, 14:30I literally have my phone I'm hand, you have my correct number I know this because I spoke to Kabelo one of your agents after I had to be the one following up on this issue, so please by all means provide proof of you calling me
AS
Andiswa S's update24 Oct 2025, 14:30
Reviewer Update
I literally have my phone I'm hand, you have my correct number I know this because I spoke to Kabelo one of your agents after I had to be the one following up on this issue, so please by all means provide proof of you calling me
Ikeja's replyOfficial
24 Oct 2025, 14:58Good day Andiswa
Are you on WhatsApp looks like I can't attach a screenshot on the this platform or we can use the same number?
Are you on WhatsApp looks like I can't attach a screenshot on the this platform or we can use the same number?
Ikeja's reply24 Oct 2025, 14:58
Official
Good day Andiswa
Are you on WhatsApp looks like I can't attach a screenshot on the this platform or we can use the same number?
Are you on WhatsApp looks like I can't attach a screenshot on the this platform or we can use the same number?
AS
Andiswa S's updateReviewer Update
24 Oct 2025, 17:12I use the same contacts for calls and WhatsApp, like I said I spoke to your agent yesterday
AS
Andiswa S's update24 Oct 2025, 17:12
Reviewer Update
I use the same contacts for calls and WhatsApp, like I said I spoke to your agent yesterday
Ikeja's replyOfficial
25 Oct 2025, 08:27Good day Andiswa
then we will send the screenshot of the call we tried to make via WhatsApp.
Kind regards
ikeja team
then we will send the screenshot of the call we tried to make via WhatsApp.
Kind regards
ikeja team
Ikeja's reply25 Oct 2025, 08:27
Official
Good day Andiswa
then we will send the screenshot of the call we tried to make via WhatsApp.
Kind regards
ikeja team
then we will send the screenshot of the call we tried to make via WhatsApp.
Kind regards
ikeja team