SD
Sihle D
1 reviews | Active since Dec 2017
10 Nov 2023, 18:37
Ikeja’s ****py service
Chat service is slow, you would swear no one is working at Ikeja. No direct number to call so you can talk to someone and get help much faster
Helpful (0)
Replies (6)0
Replies (6)SD
Sihle D's updateReviewer Update
10 Nov 2023, 19:38Is there no-one that is going to help me? I am on the chat service with Tsholofelo and you would swear she is dragging this out because she is about to go home, she responds every 15 - 20 mins. Someone please give me a direct number. I have work in less than 30 minutes and I’ve got no internet.
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Sihle D's update10 Nov 2023, 19:38
Reviewer Update
Is there no-one that is going to help me? I am on the chat service with Tsholofelo and you would swear she is dragging this out because she is about to go home, she responds every 15 - 20 mins. Someone please give me a direct number. I have work in less than 30 minutes and I’ve got no internet.
SD
Sihle D's updateReviewer Update
10 Nov 2023, 19:46So no response on WhatsApp and on hello Peter??? Where do we go for assistance?
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Sihle D's update10 Nov 2023, 19:46
Reviewer Update
So no response on WhatsApp and on hello Peter??? Where do we go for assistance?
SD
Sihle D's updateReviewer Update
10 Nov 2023, 20:21Tsholofelo is one of the worst consultants you guys have, I’m not sure if she should go back to training or what. She has zero empathy, and laughs at me whereas I am having an issue that she herself does not understand or knows how to fix
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Sihle D's update10 Nov 2023, 20:21
Reviewer Update
Tsholofelo is one of the worst consultants you guys have, I’m not sure if she should go back to training or what. She has zero empathy, and laughs at me whereas I am having an issue that she herself does not understand or knows how to fix
SD
Sihle D's updateReviewer Update
10 Nov 2023, 20:24I asked to speak to a manager instead and she tells me that there isn’t an available manager? Are the managers all gone home? Tsholofelo does not deserve to be working in customer service. I’ve reported this on your LinkedIn page and soon your CEO
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Sihle D's update10 Nov 2023, 20:24
Reviewer Update
I asked to speak to a manager instead and she tells me that there isn’t an available manager? Are the managers all gone home? Tsholofelo does not deserve to be working in customer service. I’ve reported this on your LinkedIn page and soon your CEO
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Sihle D's updateReviewer Update
11 Nov 2023, 11:36At almost 10pm last night your technician solved my query in less than 5 minutes. Today we are trying to work and your network disconnects every 5 minutes. What do you call this?
SD
Sihle D's update11 Nov 2023, 11:36
Reviewer Update
At almost 10pm last night your technician solved my query in less than 5 minutes. Today we are trying to work and your network disconnects every 5 minutes. What do you call this?
Ikeja's replyOfficial
13 Nov 2023, 07:42Good day Sihle,
Thank you for your feedback. We do apologize for any inconvenience.
Please call us on *** and ask to speak to the Team Leader or myself and we will gladly assist you.
Once again, we do apologize.
Kind regards,
Gillian
Senior Lead
Thank you for your feedback. We do apologize for any inconvenience.
Please call us on *** and ask to speak to the Team Leader or myself and we will gladly assist you.
Once again, we do apologize.
Kind regards,
Gillian
Senior Lead
Best regards,
Ikeja's reply13 Nov 2023, 07:42
Official
Good day Sihle,
Thank you for your feedback. We do apologize for any inconvenience.
Please call us on *** and ask to speak to the Team Leader or myself and we will gladly assist you.
Once again, we do apologize.
Kind regards,
Gillian
Senior Lead
Thank you for your feedback. We do apologize for any inconvenience.
Please call us on *** and ask to speak to the Team Leader or myself and we will gladly assist you.
Once again, we do apologize.
Kind regards,
Gillian
Senior Lead
Best regards,