RM
Renneth M
1 reviews | Active since Nov 2017
03 Dec 2025, 08:18
Ikeja15563
I been using ikeja wireless for with less problem until I upgraded to the ikeja wave my connection has been a nightmare, I pay my monthly for connection that is offline most of the time when you what's app the ikeja team I don't get assistance, Im told they will send a team which takes up to 7days to arrive than they fixed for few days than again same problem also same process to be followed, I'm again without network connection. I'm so disappointed on Ikeja, you guys don't care about customer service.
Helpful (0)
Replies (3)0
Replies (3)
Ikeja's replyOfficial
03 Dec 2025, 11:04Good day Renneth
We sincerely apologize for the inconvenience and frustration you have experienced since upgrading to the Wave package. This is not the quality of service we aim to provide, and we understand how disruptive an unstable connection can be—especially when you rely on it daily.Your feedback regarding delayed technician visits and recurring connectivity issues is taken very seriously. Please note that there is a scheduled maintenance ticket for today. Please see the attached screenshot.
We value your support and are committed to improving your experience.Thank you for your patience, and we look forward to restoring your service as soon as possible.
Kind Regards
ikeja wireless (C.M)
We sincerely apologize for the inconvenience and frustration you have experienced since upgrading to the Wave package. This is not the quality of service we aim to provide, and we understand how disruptive an unstable connection can be—especially when you rely on it daily.Your feedback regarding delayed technician visits and recurring connectivity issues is taken very seriously. Please note that there is a scheduled maintenance ticket for today. Please see the attached screenshot.
We value your support and are committed to improving your experience.Thank you for your patience, and we look forward to restoring your service as soon as possible.
Kind Regards
ikeja wireless (C.M)
Ikeja's reply03 Dec 2025, 11:04
Official
Good day Renneth
We sincerely apologize for the inconvenience and frustration you have experienced since upgrading to the Wave package. This is not the quality of service we aim to provide, and we understand how disruptive an unstable connection can be—especially when you rely on it daily.Your feedback regarding delayed technician visits and recurring connectivity issues is taken very seriously. Please note that there is a scheduled maintenance ticket for today. Please see the attached screenshot.
We value your support and are committed to improving your experience.Thank you for your patience, and we look forward to restoring your service as soon as possible.
Kind Regards
ikeja wireless (C.M)
We sincerely apologize for the inconvenience and frustration you have experienced since upgrading to the Wave package. This is not the quality of service we aim to provide, and we understand how disruptive an unstable connection can be—especially when you rely on it daily.Your feedback regarding delayed technician visits and recurring connectivity issues is taken very seriously. Please note that there is a scheduled maintenance ticket for today. Please see the attached screenshot.
We value your support and are committed to improving your experience.Thank you for your patience, and we look forward to restoring your service as soon as possible.
Kind Regards
ikeja wireless (C.M)
RM
Renneth M's updateReviewer Update
03 Dec 2025, 14:07Thanks for the update. Team has arrive to reconnect me. I'm hoping this issue has been resolved permanently, it's stressful and unpleasant to pay for service and not get the service I paid for.I am now connected.
RM
Renneth M's update03 Dec 2025, 14:07
Reviewer Update
Thanks for the update. Team has arrive to reconnect me. I'm hoping this issue has been resolved permanently, it's stressful and unpleasant to pay for service and not get the service I paid for.I am now connected.
Ikeja's replyOfficial
03 Dec 2025, 14:58Hi Renneth
Thank you for the update. I’m glad to hear the team has arrived and that you’re now reconnected. Thank you for your patience.
Kind Regards
ikeja wireless (C.M)
Thank you for the update. I’m glad to hear the team has arrived and that you’re now reconnected. Thank you for your patience.
Kind Regards
ikeja wireless (C.M)
Ikeja's reply03 Dec 2025, 14:58
Official
Hi Renneth
Thank you for the update. I’m glad to hear the team has arrived and that you’re now reconnected. Thank you for your patience.
Kind Regards
ikeja wireless (C.M)
Thank you for the update. I’m glad to hear the team has arrived and that you’re now reconnected. Thank you for your patience.
Kind Regards
ikeja wireless (C.M)