SS
Siphokazi S
1 reviews | Active since May 2026
09 May 2026, 09:22
Ikeja wireless useless wifi with no internet connection
Bunch of useless people couldn't resolve my issue. I paid and got disconnected after a day of making the payment. They said I must pay 250 for router replacement
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Replies (3)
Ikeja's replyOfficial
09 May 2026, 09:47Good day Siphokazi,
The R250 router replacement fee was refunded to you on Monday. We understand your frustration regarding the disconnection after payment, and we apologize for the inconvenience caused. As per our WhatsApp conversation, we asked that you get back to us on Monday.
Kind Regards,
ikeja Support (C.M)
The R250 router replacement fee was refunded to you on Monday. We understand your frustration regarding the disconnection after payment, and we apologize for the inconvenience caused. As per our WhatsApp conversation, we asked that you get back to us on Monday.
Kind Regards,
ikeja Support (C.M)
Ikeja's reply09 May 2026, 09:47
Official
Good day Siphokazi,
The R250 router replacement fee was refunded to you on Monday. We understand your frustration regarding the disconnection after payment, and we apologize for the inconvenience caused. As per our WhatsApp conversation, we asked that you get back to us on Monday.
Kind Regards,
ikeja Support (C.M)
The R250 router replacement fee was refunded to you on Monday. We understand your frustration regarding the disconnection after payment, and we apologize for the inconvenience caused. As per our WhatsApp conversation, we asked that you get back to us on Monday.
Kind Regards,
ikeja Support (C.M)
SS
Siphokazi S's updateReviewer Update
09 May 2026, 10:24Wow you so quick to respond here while I have to wait for long for you to get back to me on your WhatsApp channel. I've spend a lot of my money trying to contact your on your telephone and if you could look at your records I've called countless times for the past 2 weeks complaining about my connection. Two weeks later I still have no connection. You promised that an on-site agent will call me to troubleshoot a week later no call from your guys. Im really disappointed your service.
SS
Siphokazi S's update09 May 2026, 10:24
Reviewer Update
Wow you so quick to respond here while I have to wait for long for you to get back to me on your WhatsApp channel. I've spend a lot of my money trying to contact your on your telephone and if you could look at your records I've called countless times for the past 2 weeks complaining about my connection. Two weeks later I still have no connection. You promised that an on-site agent will call me to troubleshoot a week later no call from your guys. Im really disappointed your service.
Ikeja's replyOfficial
09 May 2026, 10:31Good day Siphokazi,
We sincerely apologise for the frustration and inconvenience caused. We understand your disappointment, especially after multiple attempts to contact us and being without a connection for this long.
Please note that we are currently experiencing a high volume of calls and chats, which has affected response times across our support channels. Your maintenance request was added to the maintenance queue on the 3rd of this month, and our current turnaround time for maintenance is within 7 working days, excluding weekends and public holidays.
Your concerns are valid, and we understand how frustrating this experience has been. We appreciate your patience.
Kind Regards,
ikeja Support (C.M)
We sincerely apologise for the frustration and inconvenience caused. We understand your disappointment, especially after multiple attempts to contact us and being without a connection for this long.
Please note that we are currently experiencing a high volume of calls and chats, which has affected response times across our support channels. Your maintenance request was added to the maintenance queue on the 3rd of this month, and our current turnaround time for maintenance is within 7 working days, excluding weekends and public holidays.
Your concerns are valid, and we understand how frustrating this experience has been. We appreciate your patience.
Kind Regards,
ikeja Support (C.M)
Ikeja's reply09 May 2026, 10:31
Official
Good day Siphokazi,
We sincerely apologise for the frustration and inconvenience caused. We understand your disappointment, especially after multiple attempts to contact us and being without a connection for this long.
Please note that we are currently experiencing a high volume of calls and chats, which has affected response times across our support channels. Your maintenance request was added to the maintenance queue on the 3rd of this month, and our current turnaround time for maintenance is within 7 working days, excluding weekends and public holidays.
Your concerns are valid, and we understand how frustrating this experience has been. We appreciate your patience.
Kind Regards,
ikeja Support (C.M)
We sincerely apologise for the frustration and inconvenience caused. We understand your disappointment, especially after multiple attempts to contact us and being without a connection for this long.
Please note that we are currently experiencing a high volume of calls and chats, which has affected response times across our support channels. Your maintenance request was added to the maintenance queue on the 3rd of this month, and our current turnaround time for maintenance is within 7 working days, excluding weekends and public holidays.
Your concerns are valid, and we understand how frustrating this experience has been. We appreciate your patience.
Kind Regards,
ikeja Support (C.M)