1 reviews | Active since Jul 2023
ikeja wireless
ikeja is very unprofessional if you are a client who complaint of there service and you tell them you have a problem which you didn't create then they take up to 3 hours to help you and they don't fix ur problem like me i have a problem now.last month on the 6 June they come to my house out of there own and tell me they can see on the system i have a problem which i didn't contact them and now i have a problem now i must msg them and w8t more than 72 hours for ikeja to come and fix my wifi im paying R500 a month and i don't get the services for what im paying it feels like I'm a bad customer now they taking long too fix my problem like i say if you are a client who tells them about there services they keep you longer in the maintenance Q so were can i get help i have all my chats with ikeja😡😡😡
Thanks for your feedback, sorry about your experience. Due to the nature of the issue, our Network Operations Department was added to the ticket. I can see that their initial response took much longer than expected. Sorry for the long wait times I am looking into the reasons for this.
Regarding the maintenance booking, I appreciate the wait time can be frustrating and we do understand the impact this can have at home. Our free maintenance service operates on a 72-hour turnaround time, an industry-leading SLA. We try to be quicker when we can, whilst being fair to those customers that have been booked for maintenance already.
I have booked you for Wednesday to ensure that we are with you within the 72-hour SLA. Please let me know if you have any questions.
Best, Patrick, the Head of Customer Service.
Thanks for your feedback, sorry about your experience. Due to the nature of the issue, our Network Operations Department was added to the ticket. I can see that their initial response took much longer than expected. Sorry for the long wait times I am looking into the reasons for this.
Regarding the maintenance booking, I appreciate the wait time can be frustrating and we do understand the impact this can have at home. Our free maintenance service operates on a 72-hour turnaround time, an industry-leading SLA. We try to be quicker when we can, whilst being fair to those customers that have been booked for maintenance already.
I have booked you for Wednesday to ensure that we are with you within the 72-hour SLA. Please let me know if you have any questions.
Best, Patrick, the Head of Customer Service.