Ikeja wireless Bad service

They are very bad for business always take forever to respond to your messages. I have been waiting for two weeks now for the maintenance guy to call me to come and put on my plug that he removed from my wifi without me giving my consent. He removed thnepkig that is connected to the wifi router and connect my wifi router through my ups without my consent and now my ups battery is drained.. I have to buy a new battery now or a new ups.. When it's Loadshedding than my wifi is completely off due to the battery not working... I cant unplug my ups as it is connected with the wifi router... I complained about this issue to ikeja for 2 weeks now and still waiting on them to call me to send out the maintenance guy.. I was told withing 24 hours and it's been 2 weeks now... I demand a new ups from ikeja as I'm not gonna spend money on a new ups... THIS WAS THEIR MISTAKE NOT MINE.. AND WITHOUT MY CONSENT....