Ikeja Wireless

I have been with ikeja for like 2 years now and only now I am not satisfied with their service, trust me its becoming terrible now..i have been having issue with my device for like 2 weeks now, the only thing they know when you tell them about it , is " Please send me a picture of the router showing the cables connected to it" but never helps ...they take forever to respond , their technicians missed our appointments to times with no communication...I am not happy at all