HH
Hlamalani H
1 reviews | Active since Oct 2022
12 Sept 2025, 06:16
Ikeja WiFi the worst service provider.
Ikeja is the worst service provider they are quick to turn off your internet connection when you do not pay on the first day of the month however they are very slow in fixing errors when it comes to internet access, it takes seven days for them to services their customers after lodging a problem.I don't understand why they take on customers when they cannot service them on time. Their internet signal is not strong, when there is wind and rain it doesn't work, most of the time it is buffering, so I don't advise anyone to use the wifi network, very disappointing internet provider. To them money is first, customer service Never.
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Ikeja's replyOfficial
12 Sept 2025, 08:15Good day Hlamalani,
I understand your frustration, and we sincerely apologize for the inconvenience caused.
I attempted to reach you on both the number we have on our system and the one registered on HelloPeter, but unfortunately, I was unable to get through.
Please note that our turnaround time for maintenance is within 7 working days. This helps us manage the workload fairly and ensure that all clients are assisted on a first-come, first-served basis.
We truly appreciate your loyalty as an ikeja client since 2023. The fact that this is your first maintenance request shows that our service has generally been reliable and trustworthy, and we remain committed to maintaining that standard for you.Rest assured, the team will assist you as soon as a slot becomes available within the turnaround time.
Thank you for your patience and understanding.
Kind regards,
Karabo
I understand your frustration, and we sincerely apologize for the inconvenience caused.
I attempted to reach you on both the number we have on our system and the one registered on HelloPeter, but unfortunately, I was unable to get through.
Please note that our turnaround time for maintenance is within 7 working days. This helps us manage the workload fairly and ensure that all clients are assisted on a first-come, first-served basis.
We truly appreciate your loyalty as an ikeja client since 2023. The fact that this is your first maintenance request shows that our service has generally been reliable and trustworthy, and we remain committed to maintaining that standard for you.Rest assured, the team will assist you as soon as a slot becomes available within the turnaround time.
Thank you for your patience and understanding.
Kind regards,
Karabo
Ikeja's reply12 Sept 2025, 08:15
Official
Good day Hlamalani,
I understand your frustration, and we sincerely apologize for the inconvenience caused.
I attempted to reach you on both the number we have on our system and the one registered on HelloPeter, but unfortunately, I was unable to get through.
Please note that our turnaround time for maintenance is within 7 working days. This helps us manage the workload fairly and ensure that all clients are assisted on a first-come, first-served basis.
We truly appreciate your loyalty as an ikeja client since 2023. The fact that this is your first maintenance request shows that our service has generally been reliable and trustworthy, and we remain committed to maintaining that standard for you.Rest assured, the team will assist you as soon as a slot becomes available within the turnaround time.
Thank you for your patience and understanding.
Kind regards,
Karabo
I understand your frustration, and we sincerely apologize for the inconvenience caused.
I attempted to reach you on both the number we have on our system and the one registered on HelloPeter, but unfortunately, I was unable to get through.
Please note that our turnaround time for maintenance is within 7 working days. This helps us manage the workload fairly and ensure that all clients are assisted on a first-come, first-served basis.
We truly appreciate your loyalty as an ikeja client since 2023. The fact that this is your first maintenance request shows that our service has generally been reliable and trustworthy, and we remain committed to maintaining that standard for you.Rest assured, the team will assist you as soon as a slot becomes available within the turnaround time.
Thank you for your patience and understanding.
Kind regards,
Karabo