Ikeja Wifi Services

I have had issues since Saturday the 7th of September with connection. This is after I had been asked to pay R620 to reconnect. I reached out to the WhatsApp number which is the platform they gave us as means of communicating to the client service department. According to Ikeja, their trading time is 8 am-10pm. I logged multiple tickets, the waiting time is plus or minus 3 hours. I visited the shop at Megamart in Tembisa. They promised to send engineers to look at my hardware, it's now Thursday and no one has come.

Since Saturday, I've been trying to communicate with them via WhatsApp still getting no response. I called the shop again today (Thursday 12 September) I asked to speak to a regional manager and I was told the regional manager doesnt want to speak to anyone. I was then given a number which i was under the impression that it was a direct line- Only to come to the realisation that it's not which explains why I was on hold for 11 minutes. I called the shop again, and asked if it's possible to get a refund since it's still withing reasonable period(5 days) but I was told I wont be refunded. So basically what they are telling me is 1. I wont get assistance and at least be able to connect and use the service. 2. Since I am unable to use they service, I just paid R620 for nothing because they also refuse to refund me.

I am sure this is not legal, but who do I go to for assistance.