BN
Bulelwa N
1 reviews | Active since Dec 2017
01 Sept 2025, 21:24
Ikeja Wifi poor service
I've been reporting the wifi not working we have no internet connection we can't play TV and we can't work or do school work. Ikeja told us to wait for 7 woring days and they take long to answer on WhatsApp, sometimes they don't respond at all
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Replies (1)
Ikeja's replyOfficial
02 Sept 2025, 08:41Good day Bulelwa,
I have tried to contact you on the number provided and it is still the same number we have on our system.
Thank you for reaching out and sharing your concerns with us. We understand how disruptive it can be to experience internet downtime, especially when it affects work, school, and entertainment.
Please note that we do respond to all WhatsApp chats, although at times there may be a delay in response due to high volumes. We assure you that every query is attended to.
Regarding the turnaround time: unfortunately, our standard turnaround period is up to 7 working days. This policy is in place to ensure fairness and consistency in how we handle all client requests. While we always try to resolve issues as quickly as possible, this timeframe allows us to manage workloads effectively and assist everyone fairly.
We truly value your patience and understanding, and we’ll make sure to keep you updated until the matter is resolved.
Kind regards,
Karabo
I have tried to contact you on the number provided and it is still the same number we have on our system.
Thank you for reaching out and sharing your concerns with us. We understand how disruptive it can be to experience internet downtime, especially when it affects work, school, and entertainment.
Please note that we do respond to all WhatsApp chats, although at times there may be a delay in response due to high volumes. We assure you that every query is attended to.
Regarding the turnaround time: unfortunately, our standard turnaround period is up to 7 working days. This policy is in place to ensure fairness and consistency in how we handle all client requests. While we always try to resolve issues as quickly as possible, this timeframe allows us to manage workloads effectively and assist everyone fairly.
We truly value your patience and understanding, and we’ll make sure to keep you updated until the matter is resolved.
Kind regards,
Karabo
Ikeja's reply02 Sept 2025, 08:41
Official
Good day Bulelwa,
I have tried to contact you on the number provided and it is still the same number we have on our system.
Thank you for reaching out and sharing your concerns with us. We understand how disruptive it can be to experience internet downtime, especially when it affects work, school, and entertainment.
Please note that we do respond to all WhatsApp chats, although at times there may be a delay in response due to high volumes. We assure you that every query is attended to.
Regarding the turnaround time: unfortunately, our standard turnaround period is up to 7 working days. This policy is in place to ensure fairness and consistency in how we handle all client requests. While we always try to resolve issues as quickly as possible, this timeframe allows us to manage workloads effectively and assist everyone fairly.
We truly value your patience and understanding, and we’ll make sure to keep you updated until the matter is resolved.
Kind regards,
Karabo
I have tried to contact you on the number provided and it is still the same number we have on our system.
Thank you for reaching out and sharing your concerns with us. We understand how disruptive it can be to experience internet downtime, especially when it affects work, school, and entertainment.
Please note that we do respond to all WhatsApp chats, although at times there may be a delay in response due to high volumes. We assure you that every query is attended to.
Regarding the turnaround time: unfortunately, our standard turnaround period is up to 7 working days. This policy is in place to ensure fairness and consistency in how we handle all client requests. While we always try to resolve issues as quickly as possible, this timeframe allows us to manage workloads effectively and assist everyone fairly.
We truly value your patience and understanding, and we’ll make sure to keep you updated until the matter is resolved.
Kind regards,
Karabo