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Tammy
1 reviews | Active since Nov 2024
17 Mar 2026, 11:15
Ikeja WiFi
The service is very bad I won’t recommend to a person who is working from home nor schooling, I’m tired of contacting the customer service due to connectivity issues.
Helpful (0)
Replies (3)0
Replies (3)
Ikeja's replyOfficial
17 Mar 2026, 11:54Good day Tammy,
Thank you so much for taking my call.I am truly sorry for the inconvenience caused and understand how frustrating the recent connectivity issues have been, especially when working or studying from home.As discussed, your connection is currently back online and stable. I have engaged our Network Team to closely monitor your connection, and they have confirmed that work was carried out on the tower you are connected to in order to improve stability and prevent further disconnections. We will follow up with you later tonight and again tomorrow morning to check on the stability and ensure everything remains consistent.
We appreciate your patience and the opportunity to resolve this for you.
Kind Regards
ikeja Support Team (TS)
Thank you so much for taking my call.I am truly sorry for the inconvenience caused and understand how frustrating the recent connectivity issues have been, especially when working or studying from home.As discussed, your connection is currently back online and stable. I have engaged our Network Team to closely monitor your connection, and they have confirmed that work was carried out on the tower you are connected to in order to improve stability and prevent further disconnections. We will follow up with you later tonight and again tomorrow morning to check on the stability and ensure everything remains consistent.
We appreciate your patience and the opportunity to resolve this for you.
Kind Regards
ikeja Support Team (TS)
Ikeja's reply17 Mar 2026, 11:54
Official
Good day Tammy,
Thank you so much for taking my call.I am truly sorry for the inconvenience caused and understand how frustrating the recent connectivity issues have been, especially when working or studying from home.As discussed, your connection is currently back online and stable. I have engaged our Network Team to closely monitor your connection, and they have confirmed that work was carried out on the tower you are connected to in order to improve stability and prevent further disconnections. We will follow up with you later tonight and again tomorrow morning to check on the stability and ensure everything remains consistent.
We appreciate your patience and the opportunity to resolve this for you.
Kind Regards
ikeja Support Team (TS)
Thank you so much for taking my call.I am truly sorry for the inconvenience caused and understand how frustrating the recent connectivity issues have been, especially when working or studying from home.As discussed, your connection is currently back online and stable. I have engaged our Network Team to closely monitor your connection, and they have confirmed that work was carried out on the tower you are connected to in order to improve stability and prevent further disconnections. We will follow up with you later tonight and again tomorrow morning to check on the stability and ensure everything remains consistent.
We appreciate your patience and the opportunity to resolve this for you.
Kind Regards
ikeja Support Team (TS)
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Tammy's updateReviewer Update
31 Mar 2026, 12:28Thank you so much for taking your time and reaching out to me, I was contacted by a lady named Thembi she asked all the relevant questions and made sure that the issue was resolved. What stood out more was the fact that she was willing to listen she was calm throughout the process I really appreciated how she handled the matter.
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Tammy's update31 Mar 2026, 12:28
Reviewer Update
Thank you so much for taking your time and reaching out to me, I was contacted by a lady named Thembi she asked all the relevant questions and made sure that the issue was resolved. What stood out more was the fact that she was willing to listen she was calm throughout the process I really appreciated how she handled the matter.
Ikeja's replyOfficial
09 Apr 2026, 12:34Good day Tammy
Thank you for your feedback. We are pleased to know that your issue was successfully resolved and that Thembi provided you with excellent assistance.
We truly value your support and will continue striving to deliver a high standard of service. Please feel free to reach out should you require any further assistance.
Kind regards,
ikeja support team (D.M)
Thank you for your feedback. We are pleased to know that your issue was successfully resolved and that Thembi provided you with excellent assistance.
We truly value your support and will continue striving to deliver a high standard of service. Please feel free to reach out should you require any further assistance.
Kind regards,
ikeja support team (D.M)
Ikeja's reply09 Apr 2026, 12:34
Official
Good day Tammy
Thank you for your feedback. We are pleased to know that your issue was successfully resolved and that Thembi provided you with excellent assistance.
We truly value your support and will continue striving to deliver a high standard of service. Please feel free to reach out should you require any further assistance.
Kind regards,
ikeja support team (D.M)
Thank you for your feedback. We are pleased to know that your issue was successfully resolved and that Thembi provided you with excellent assistance.
We truly value your support and will continue striving to deliver a high standard of service. Please feel free to reach out should you require any further assistance.
Kind regards,
ikeja support team (D.M)