LM
Lucy M
1 reviews | Active since Nov 2019
03 Jul 2025, 07:36
Ikeja wifi
Ikeja is so unreliable, we haven't had internet connection since yesterday around 2pm It's now 7:29 am no connection. I'm online with Sandy who has rep**** to my text now at 7:11 asking for verification I've rep**** to her at 7:14 but even now she hasn't come back to me. What a service you are giving Ikeja and this is not the first time, if you can't service us just tell us so we can move to other service providers. Most of the time you Wifi is not working but it turns out that so does your staff members. Please improve your service or you will lose business even your reviews are not good and teach your staff that the reason they are there is to service us and they are doing is any favors.
Helpful (0)
Replies (3)0
Replies (3)
Ikeja's replyOfficial
03 Jul 2025, 09:57Good day Lucy,
Thank you for raising your concerns. I completely understand your frustration, and we sincerely apologize for how you're feeling at the moment.
I’d also like to take this opportunity to explain that the last day of the month and the first week of the new month are our peak periods. During this time, we experience a significantly high volume of chats and calls. Which unfortunately leads to longer response times. Please rest assured that our team is working tirelessly to reduce these delays.
We have also dispatched highly trained technicians to the site to resolve the issue affecting the node you are connected to. In addition, communication has been sent to all impacted customers to keep them informed.
Please note that our operating hours are as follows:
Monday - Sunday
07:00am - 22:00pm
Sandy is one of our top-performing agents, and I’m confident she is doing her best to assist you as quickly and efficiently as possible.
Thank you for your patience and understanding.
Kind regards,
Karabo
Thank you for raising your concerns. I completely understand your frustration, and we sincerely apologize for how you're feeling at the moment.
I’d also like to take this opportunity to explain that the last day of the month and the first week of the new month are our peak periods. During this time, we experience a significantly high volume of chats and calls. Which unfortunately leads to longer response times. Please rest assured that our team is working tirelessly to reduce these delays.
We have also dispatched highly trained technicians to the site to resolve the issue affecting the node you are connected to. In addition, communication has been sent to all impacted customers to keep them informed.
Please note that our operating hours are as follows:
Monday - Sunday
07:00am - 22:00pm
Sandy is one of our top-performing agents, and I’m confident she is doing her best to assist you as quickly and efficiently as possible.
Thank you for your patience and understanding.
Kind regards,
Karabo
Ikeja's reply03 Jul 2025, 09:57
Official
Good day Lucy,
Thank you for raising your concerns. I completely understand your frustration, and we sincerely apologize for how you're feeling at the moment.
I’d also like to take this opportunity to explain that the last day of the month and the first week of the new month are our peak periods. During this time, we experience a significantly high volume of chats and calls. Which unfortunately leads to longer response times. Please rest assured that our team is working tirelessly to reduce these delays.
We have also dispatched highly trained technicians to the site to resolve the issue affecting the node you are connected to. In addition, communication has been sent to all impacted customers to keep them informed.
Please note that our operating hours are as follows:
Monday - Sunday
07:00am - 22:00pm
Sandy is one of our top-performing agents, and I’m confident she is doing her best to assist you as quickly and efficiently as possible.
Thank you for your patience and understanding.
Kind regards,
Karabo
Thank you for raising your concerns. I completely understand your frustration, and we sincerely apologize for how you're feeling at the moment.
I’d also like to take this opportunity to explain that the last day of the month and the first week of the new month are our peak periods. During this time, we experience a significantly high volume of chats and calls. Which unfortunately leads to longer response times. Please rest assured that our team is working tirelessly to reduce these delays.
We have also dispatched highly trained technicians to the site to resolve the issue affecting the node you are connected to. In addition, communication has been sent to all impacted customers to keep them informed.
Please note that our operating hours are as follows:
Monday - Sunday
07:00am - 22:00pm
Sandy is one of our top-performing agents, and I’m confident she is doing her best to assist you as quickly and efficiently as possible.
Thank you for your patience and understanding.
Kind regards,
Karabo
LM
Lucy M's updateReviewer Update
03 Jul 2025, 20:08Thanks so muhh to Thembi who contacted me and ensured that I got the prompt assistance. She is a star, she made sure that I was informed all the way until thnn matter was resolved 🫡 Thembi, Ikeja should more people like you
LM
Lucy M's update03 Jul 2025, 20:08
Reviewer Update
Thanks so muhh to Thembi who contacted me and ensured that I got the prompt assistance. She is a star, she made sure that I was informed all the way until thnn matter was resolved 🫡 Thembi, Ikeja should more people like you
Ikeja's replyOfficial
04 Jul 2025, 08:02Good day Lucy,
Thank you for your feedback. We are happy that all issues were sorted and we will keep striving for excellent customer service.
Thank you for choosing ikeja, have a great day.
Kind Regards
Karabo
Thank you for your feedback. We are happy that all issues were sorted and we will keep striving for excellent customer service.
Thank you for choosing ikeja, have a great day.
Kind Regards
Karabo
Ikeja's reply04 Jul 2025, 08:02
Official
Good day Lucy,
Thank you for your feedback. We are happy that all issues were sorted and we will keep striving for excellent customer service.
Thank you for choosing ikeja, have a great day.
Kind Regards
Karabo
Thank you for your feedback. We are happy that all issues were sorted and we will keep striving for excellent customer service.
Thank you for choosing ikeja, have a great day.
Kind Regards
Karabo