Ikeja Wi-Fi with no internet

I haven’t had no internet connection for 3-4 weeks. It took me having to call them for them to eventually give me a date. They told me they would come on Tuesday (27.02.24) - but didn’t, when i called to check they said they made a mistake giving me a ticket for Tuesday and said they would come on Wednesday (28.02.24) - I was given the run around again when I called to make sure that they were still coming only to find that thwy had made yet another ‘mistake’ inconveniencing me further. I am still waiting for the team that is supposedly going to come today. The operators are not helpful and there isn’t any sort of compensation for the money I paid for Wi-Fi that has not worked the whole month.