pR
pamela R
1 reviews | Active since Oct 2015
21 Feb 2025, 17:19
Ikeja wave WiFi connection
Worse service ever. I am on the Ikeja wave and I have been disconnected for full 5 days now, however I am expected to pay the full monthly subscription. Worse thing is no communication whatsoever in terms of technical issues I have to constantly make follow up calls and I can't even get turn around time of when the technicians will be deployed to come assess my connection I'm really disappointed with their service.
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Ikeja's replyOfficial
25 Feb 2025, 13:08Good day Pamela,
Thank you for your feedback, and we apologize for the inconvenience caused. We have added you to the list of clients to be attended to, and your ticket was scheduled for the 25th, so the team will be coming to you today. We appreciate your input and will use it to improve our service. Once again, we apologize for any inconvenience.
Kind regards
Dorah
Senior Lead
Thank you for your feedback, and we apologize for the inconvenience caused. We have added you to the list of clients to be attended to, and your ticket was scheduled for the 25th, so the team will be coming to you today. We appreciate your input and will use it to improve our service. Once again, we apologize for any inconvenience.
Kind regards
Dorah
Senior Lead
Best regards,
Ikeja's reply25 Feb 2025, 13:08
Official
Good day Pamela,
Thank you for your feedback, and we apologize for the inconvenience caused. We have added you to the list of clients to be attended to, and your ticket was scheduled for the 25th, so the team will be coming to you today. We appreciate your input and will use it to improve our service. Once again, we apologize for any inconvenience.
Kind regards
Dorah
Senior Lead
Thank you for your feedback, and we apologize for the inconvenience caused. We have added you to the list of clients to be attended to, and your ticket was scheduled for the 25th, so the team will be coming to you today. We appreciate your input and will use it to improve our service. Once again, we apologize for any inconvenience.
Kind regards
Dorah
Senior Lead
Best regards,