RM
Rooi M
1 reviews | Active since Feb 2026
14 Feb 2026, 10:26
Ikeja wave
Good morning
I’m not happy with the service that I’m receiving from ikeja as I relocated and I’ve ask them to do reinstallation on the new place . They ask my to pay ikeja while I’m not using it to activate it . So I was promised that they coming on the on Friday 13 of February 2026 even today I’m still waiting
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Replies (3)0
Replies (3)
Ikeja's replyOfficial
14 Feb 2026, 10:43Good day Rooi
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience you’ve experienced.
We understand how upsetting it must be to be asked to make a payment while your service is not yet active, especially after being promised a reinstallation date that has now passed. This is certainly not the level of service we aim to provide.
We sincerely apologize for the inconvenience you’ve experienced. Please be assured that we are currently investigating this matter as a priority. We will contact you with an update as soon as our investigation is complete.
We truly appreciate your patience and thank you for giving us the chance to make this right.
Kind Regards
ikeja Support (C.M)
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience you’ve experienced.
We understand how upsetting it must be to be asked to make a payment while your service is not yet active, especially after being promised a reinstallation date that has now passed. This is certainly not the level of service we aim to provide.
We sincerely apologize for the inconvenience you’ve experienced. Please be assured that we are currently investigating this matter as a priority. We will contact you with an update as soon as our investigation is complete.
We truly appreciate your patience and thank you for giving us the chance to make this right.
Kind Regards
ikeja Support (C.M)
Best regards,
Ikeja's reply14 Feb 2026, 10:43
Official
Good day Rooi
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience you’ve experienced.
We understand how upsetting it must be to be asked to make a payment while your service is not yet active, especially after being promised a reinstallation date that has now passed. This is certainly not the level of service we aim to provide.
We sincerely apologize for the inconvenience you’ve experienced. Please be assured that we are currently investigating this matter as a priority. We will contact you with an update as soon as our investigation is complete.
We truly appreciate your patience and thank you for giving us the chance to make this right.
Kind Regards
ikeja Support (C.M)
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience you’ve experienced.
We understand how upsetting it must be to be asked to make a payment while your service is not yet active, especially after being promised a reinstallation date that has now passed. This is certainly not the level of service we aim to provide.
We sincerely apologize for the inconvenience you’ve experienced. Please be assured that we are currently investigating this matter as a priority. We will contact you with an update as soon as our investigation is complete.
We truly appreciate your patience and thank you for giving us the chance to make this right.
Kind Regards
ikeja Support (C.M)
Best regards,
RM
Rooi M's updateReviewer Update
14 Feb 2026, 11:01It’s not fair to me and my family as we rely on WiFi as I use for work and my kids use it for their school work so I must buy data in addition for them to do their shool work
RM
Rooi M's update14 Feb 2026, 11:01
Reviewer Update
It’s not fair to me and my family as we rely on WiFi as I use for work and my kids use it for their school work so I must buy data in addition for them to do their shool work
Ikeja's replyOfficial
14 Feb 2026, 11:04Good day Rooi,
We truly understand your frustration, and we’re very sorry for the impact this has had on you and your family. We recognize how important a stable Wi-Fi connection is, especially when it’s needed for work and your children’s school activities. Having to purchase additional data in the meantime is certainly not ideal, and we sincerely apologize for the inconvenience this has caused.
Please be assured that your case is being treated with urgency. We are actively working to resolve this as quickly as possible and will provide you with an update shortly.
Thank you for your patience and for bringing this to our attention.
Kind Regards,
ikeja Support (C.M)
We truly understand your frustration, and we’re very sorry for the impact this has had on you and your family. We recognize how important a stable Wi-Fi connection is, especially when it’s needed for work and your children’s school activities. Having to purchase additional data in the meantime is certainly not ideal, and we sincerely apologize for the inconvenience this has caused.
Please be assured that your case is being treated with urgency. We are actively working to resolve this as quickly as possible and will provide you with an update shortly.
Thank you for your patience and for bringing this to our attention.
Kind Regards,
ikeja Support (C.M)
Best regards,
Ikeja's reply14 Feb 2026, 11:04
Official
Good day Rooi,
We truly understand your frustration, and we’re very sorry for the impact this has had on you and your family. We recognize how important a stable Wi-Fi connection is, especially when it’s needed for work and your children’s school activities. Having to purchase additional data in the meantime is certainly not ideal, and we sincerely apologize for the inconvenience this has caused.
Please be assured that your case is being treated with urgency. We are actively working to resolve this as quickly as possible and will provide you with an update shortly.
Thank you for your patience and for bringing this to our attention.
Kind Regards,
ikeja Support (C.M)
We truly understand your frustration, and we’re very sorry for the impact this has had on you and your family. We recognize how important a stable Wi-Fi connection is, especially when it’s needed for work and your children’s school activities. Having to purchase additional data in the meantime is certainly not ideal, and we sincerely apologize for the inconvenience this has caused.
Please be assured that your case is being treated with urgency. We are actively working to resolve this as quickly as possible and will provide you with an update shortly.
Thank you for your patience and for bringing this to our attention.
Kind Regards,
ikeja Support (C.M)
Best regards,