iKeja system a huge glitch!!!

For the past three months or so my iKeja prime had about 14 unknown people connected to it withouty knowledge and the iKeja R5 daily automatically signs people in without granting the first 15 minutes, so basically people do not buy vouchers at all because it's"Open" instead of prompting anyone to sign in first and the grant them the free 15 minutes. I've communicated with iKeja especially the rude and *********** Tshepo who not in many words told me I was making this up. I have proof of this, what annoys me is that I get to pay to connect to my prime only for people to connect freely and openly on the iKeja R5 WiFi. So I now have to switch it off so that no one else connects. This is utter nonsense and such an inconvenience. I tried reaching out to chat to Gillian specifically and was left hanging for an hour and more since I'm still awaiting response. Iv decided to contact the internet services ombudsman regarding this.