NK
Nyameka K
1 reviews | Active since Nov 2023
05 Feb 2024, 14:33
Ikeja sucks!!
We have subscribers to this company for years. Yes their WiFi is affordable but the probles that come with it are endless. Our WiFi has not been working for the entire month of January, reporting the issue seemed useless because they use WhatsApp to communicate with customers and they reply when they feel like it. Its February still no Internet available. They will not refund nor credit you for the time lost. I trully do not recommend using them. I have opted to another provider.
Helpful (0)
Replies (3)0
Replies (3)
Ikeja's replyOfficial
11 Feb 2024, 07:40Good day Nyameka,
Thank you for your feedback. We do apologize for the inconvenience caused.
Please, we do encourage you to chat again to us on *** and we will respond accordingly. You can ask to speak to me.
Once again, we do apologize for the inconvenience.
Regards,
Gillian
Senior Lead
Thank you for your feedback. We do apologize for the inconvenience caused.
Please, we do encourage you to chat again to us on *** and we will respond accordingly. You can ask to speak to me.
Once again, we do apologize for the inconvenience.
Regards,
Gillian
Senior Lead
Best regards,
Ikeja's reply11 Feb 2024, 07:40
Official
Good day Nyameka,
Thank you for your feedback. We do apologize for the inconvenience caused.
Please, we do encourage you to chat again to us on *** and we will respond accordingly. You can ask to speak to me.
Once again, we do apologize for the inconvenience.
Regards,
Gillian
Senior Lead
Thank you for your feedback. We do apologize for the inconvenience caused.
Please, we do encourage you to chat again to us on *** and we will respond accordingly. You can ask to speak to me.
Once again, we do apologize for the inconvenience.
Regards,
Gillian
Senior Lead
Best regards,
NK
Nyameka K's updateReviewer Update
11 Feb 2024, 16:13I have already opted to another provider. What i fail to understand is not recieving compansation for the router and extender I that I paid for that your people removed from my home
NK
Nyameka K's update11 Feb 2024, 16:13
Reviewer Update
I have already opted to another provider. What i fail to understand is not recieving compansation for the router and extender I that I paid for that your people removed from my home
Ikeja's replyOfficial
12 Feb 2024, 07:09Good day Nyameka,
We do apologize again, and sorry to see you go.
If you can please chat to us on ***, we can provide that information for you.
Thank you.
Yours in service,
Gillian
Senior Lead
We do apologize again, and sorry to see you go.
If you can please chat to us on ***, we can provide that information for you.
Thank you.
Yours in service,
Gillian
Senior Lead
Best regards,
Ikeja's reply12 Feb 2024, 07:09
Official
Good day Nyameka,
We do apologize again, and sorry to see you go.
If you can please chat to us on ***, we can provide that information for you.
Thank you.
Yours in service,
Gillian
Senior Lead
We do apologize again, and sorry to see you go.
If you can please chat to us on ***, we can provide that information for you.
Thank you.
Yours in service,
Gillian
Senior Lead
Best regards,