SD
Sihle D
1 reviews | Active since Dec 2017
30 Sept 2023, 09:52
Ikeja Prime needs to fix their life!!!
Their service is terrible, customer service responds after an hour or two after you have sent a message. Imagine being without internet access for a week now today? They say they have put you on a waiting list but cannot tell you when a technician will be out to fix your internet. How has an entire week gone by? How is a person meant to work? They are quick to send “your payment is due soon” WhatsApp but cannot respond to your query! Ikeja needs to fix their life. They forget that the Townships are not getting fiber and they will find themselves with no customers.
Helpful (0)
Replies (11)0
Replies (11)
Ikeja's replyOfficial
30 Sept 2023, 11:03Good day Sihle,
Thank you for your feedback. We do apologize for any inconvenience in regards to our Prime ikeja.
Please chat to us on *** and we will gladly assist you. You could even ask to speak with me, and will gladly be of help.
Once again, we do apologize for any inconvenience.
Regards,
Gillian
Senior Lead
Thank you for your feedback. We do apologize for any inconvenience in regards to our Prime ikeja.
Please chat to us on *** and we will gladly assist you. You could even ask to speak with me, and will gladly be of help.
Once again, we do apologize for any inconvenience.
Regards,
Gillian
Senior Lead
Ikeja's reply30 Sept 2023, 11:03
Official
Good day Sihle,
Thank you for your feedback. We do apologize for any inconvenience in regards to our Prime ikeja.
Please chat to us on *** and we will gladly assist you. You could even ask to speak with me, and will gladly be of help.
Once again, we do apologize for any inconvenience.
Regards,
Gillian
Senior Lead
Thank you for your feedback. We do apologize for any inconvenience in regards to our Prime ikeja.
Please chat to us on *** and we will gladly assist you. You could even ask to speak with me, and will gladly be of help.
Once again, we do apologize for any inconvenience.
Regards,
Gillian
Senior Lead
SD
Sihle D's updateReviewer Update
30 Sept 2023, 11:08Hi Gillian
Ikeja46625 has been down for a week now, all my work equipment is there but we have had no resolution besides being told that it has been escalated but no one knows when a technician is going on. Today I am losing out on money just as I did all week. I now need to travel into office which is money wasted and I am not around during the week for someone to look at the issue. When can I get someone out and if preferably today or tomorrow as I am going to go to the ombudsman next.
Ikeja46625 has been down for a week now, all my work equipment is there but we have had no resolution besides being told that it has been escalated but no one knows when a technician is going on. Today I am losing out on money just as I did all week. I now need to travel into office which is money wasted and I am not around during the week for someone to look at the issue. When can I get someone out and if preferably today or tomorrow as I am going to go to the ombudsman next.
SD
Sihle D's update30 Sept 2023, 11:08
Reviewer Update
Hi Gillian
Ikeja46625 has been down for a week now, all my work equipment is there but we have had no resolution besides being told that it has been escalated but no one knows when a technician is going on. Today I am losing out on money just as I did all week. I now need to travel into office which is money wasted and I am not around during the week for someone to look at the issue. When can I get someone out and if preferably today or tomorrow as I am going to go to the ombudsman next.
Ikeja46625 has been down for a week now, all my work equipment is there but we have had no resolution besides being told that it has been escalated but no one knows when a technician is going on. Today I am losing out on money just as I did all week. I now need to travel into office which is money wasted and I am not around during the week for someone to look at the issue. When can I get someone out and if preferably today or tomorrow as I am going to go to the ombudsman next.
Ikeja's replyOfficial
30 Sept 2023, 11:41Sihle,
I hear your frustration. Please chat to me, I am right here, and I will respond accordingly.
Chat to us on ***.
Thank you.
Gillian
I hear your frustration. Please chat to me, I am right here, and I will respond accordingly.
Chat to us on ***.
Thank you.
Gillian
Ikeja's reply30 Sept 2023, 11:41
Official
Sihle,
I hear your frustration. Please chat to me, I am right here, and I will respond accordingly.
Chat to us on ***.
Thank you.
Gillian
I hear your frustration. Please chat to me, I am right here, and I will respond accordingly.
Chat to us on ***.
Thank you.
Gillian
SD
Sihle D's updateReviewer Update
30 Sept 2023, 11:50I’ll go on WhatsApp now
SD
Sihle D's update30 Sept 2023, 11:50
Reviewer Update
I’ll go on WhatsApp now
Ikeja's replyOfficial
30 Sept 2023, 12:13Thank you Sihle.
Regards,
Gillian
Regards,
Gillian
Ikeja's reply30 Sept 2023, 12:13
Official
Thank you Sihle.
Regards,
Gillian
Regards,
Gillian
SD
Sihle D's updateReviewer Update
30 Sept 2023, 12:15I sent a message at 11:52 on your chat service and no response until now. I’m busy looking into the ombudsman now because your WhatsApp line is a waste of time
SD
Sihle D's update30 Sept 2023, 12:15
Reviewer Update
I sent a message at 11:52 on your chat service and no response until now. I’m busy looking into the ombudsman now because your WhatsApp line is a waste of time
Ikeja's replyOfficial
30 Sept 2023, 13:28Hello Sihle,
Please confirm if you have been helped in anyway?
Please confirm if you have been helped in anyway?
Ikeja's reply30 Sept 2023, 13:28
Official
Hello Sihle,
Please confirm if you have been helped in anyway?
Please confirm if you have been helped in anyway?
SD
Sihle D's updateReviewer Update
30 Sept 2023, 13:29I still don’t have a technician date and my patience is wearing thin
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Sihle D's update30 Sept 2023, 13:29
Reviewer Update
I still don’t have a technician date and my patience is wearing thin
Ikeja's replyOfficial
30 Sept 2023, 14:02Thanks for taking my call Sihle. We will follow up again with you Monday or Tuesday.
Thanks for your patience.
Regards,
Gillian
Thanks for your patience.
Regards,
Gillian
Ikeja's reply30 Sept 2023, 14:02
Official
Thanks for taking my call Sihle. We will follow up again with you Monday or Tuesday.
Thanks for your patience.
Regards,
Gillian
Thanks for your patience.
Regards,
Gillian
SD
Sihle D's updateReviewer Update
30 Sept 2023, 14:05Thank you for calling me and assisting with my issue Gillian
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Sihle D's update30 Sept 2023, 14:05
Reviewer Update
Thank you for calling me and assisting with my issue Gillian
Ikeja's replyOfficial
30 Sept 2023, 14:32You are very welcome!
Have a blessed day.
See you soon!
Have a blessed day.
See you soon!
Ikeja's reply30 Sept 2023, 14:32
Official
You are very welcome!
Have a blessed day.
See you soon!
Have a blessed day.
See you soon!