BW
Babalwa W
1 reviews | Active since Sept 2019
12 Dec 2022, 17:34
Ikeja prime
I still have a problem with ikeja wifi last I complained Sandiso and his manager said they will send someone to come and check my connection until today no one came this is a day light ******* paying wifi for 30 days put connects only 15 to 20 days hell No No I am so ****ed off
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Ikeja's replyOfficial
13 Dec 2022, 09:50Good morning Babalwa,
Thank you for your feedback. I can see you are currently on our chats but we are not able to engage with you as you need to send another message answering the prompts.
It would be good to discuss this. I have checked through your equipment and can see that your dish and router are connected, with 2 devices currently online. Your hotspot is functioning perfectly, and so I cannot see a reason for the team to come in regard to your equipment.
The Tower you were connected was down form 9 pm last night which was the reason for your disconnection. It would be good to chat so we can discuss your feedback and next steps.
Best, Patrick the Head of Customer Egagement
Thank you for your feedback. I can see you are currently on our chats but we are not able to engage with you as you need to send another message answering the prompts.
It would be good to discuss this. I have checked through your equipment and can see that your dish and router are connected, with 2 devices currently online. Your hotspot is functioning perfectly, and so I cannot see a reason for the team to come in regard to your equipment.
The Tower you were connected was down form 9 pm last night which was the reason for your disconnection. It would be good to chat so we can discuss your feedback and next steps.
Best, Patrick the Head of Customer Egagement
Ikeja's reply13 Dec 2022, 09:50
Official
Good morning Babalwa,
Thank you for your feedback. I can see you are currently on our chats but we are not able to engage with you as you need to send another message answering the prompts.
It would be good to discuss this. I have checked through your equipment and can see that your dish and router are connected, with 2 devices currently online. Your hotspot is functioning perfectly, and so I cannot see a reason for the team to come in regard to your equipment.
The Tower you were connected was down form 9 pm last night which was the reason for your disconnection. It would be good to chat so we can discuss your feedback and next steps.
Best, Patrick the Head of Customer Egagement
Thank you for your feedback. I can see you are currently on our chats but we are not able to engage with you as you need to send another message answering the prompts.
It would be good to discuss this. I have checked through your equipment and can see that your dish and router are connected, with 2 devices currently online. Your hotspot is functioning perfectly, and so I cannot see a reason for the team to come in regard to your equipment.
The Tower you were connected was down form 9 pm last night which was the reason for your disconnection. It would be good to chat so we can discuss your feedback and next steps.
Best, Patrick the Head of Customer Egagement