GM
Gcina M
1 reviews | Active since Dec 2018
28 Dec 2025, 12:11
Ikeja poor service
I am deeply disappointed with the service provided by Ikeja. Despite paying for December and January in advance, my router lost signal at the beginning of December. I contacted your customer service team, who assured me a technician would be dispatched within seven working days as per your procedure. However, the technician only arrived after 15 days and displayed an unprofessional attitude. Without properly investigating the issue, he simply stated that the ‘vaults are high’ and that nothing could be done. Following this experience, I decided to cancel the service, but my request for a refund has been refused.
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Ikeja's replyOfficial
28 Dec 2025, 14:36Good day Gcina Mhlungu,
Thank you for taking the time to share your experience with us. We sincerely apologies for the frustration and disappointment you have experienced, and we regret that our service did not meet your expectations.
Regarding the technical assessment, the explanation provided was based on signal limitations identified in your area at the time of the visit. Unfortunately, in such cases, a resolution may not always be possible. We do, however, understand how disappointing this outcome can be.With respect to your cancellation and refund request, as discussed during our conversation earlier today, your refund will be processed once the equipment has been returned and received by us.
We once again apologies for the inconvenience caused and appreciate your patience and understanding while we finalize this matter.
Kind regards,ikeja Team (TM)
Thank you for taking the time to share your experience with us. We sincerely apologies for the frustration and disappointment you have experienced, and we regret that our service did not meet your expectations.
Regarding the technical assessment, the explanation provided was based on signal limitations identified in your area at the time of the visit. Unfortunately, in such cases, a resolution may not always be possible. We do, however, understand how disappointing this outcome can be.With respect to your cancellation and refund request, as discussed during our conversation earlier today, your refund will be processed once the equipment has been returned and received by us.
We once again apologies for the inconvenience caused and appreciate your patience and understanding while we finalize this matter.
Kind regards,ikeja Team (TM)
Best regards,
Ikeja's reply28 Dec 2025, 14:36
Official
Good day Gcina Mhlungu,
Thank you for taking the time to share your experience with us. We sincerely apologies for the frustration and disappointment you have experienced, and we regret that our service did not meet your expectations.
Regarding the technical assessment, the explanation provided was based on signal limitations identified in your area at the time of the visit. Unfortunately, in such cases, a resolution may not always be possible. We do, however, understand how disappointing this outcome can be.With respect to your cancellation and refund request, as discussed during our conversation earlier today, your refund will be processed once the equipment has been returned and received by us.
We once again apologies for the inconvenience caused and appreciate your patience and understanding while we finalize this matter.
Kind regards,ikeja Team (TM)
Thank you for taking the time to share your experience with us. We sincerely apologies for the frustration and disappointment you have experienced, and we regret that our service did not meet your expectations.
Regarding the technical assessment, the explanation provided was based on signal limitations identified in your area at the time of the visit. Unfortunately, in such cases, a resolution may not always be possible. We do, however, understand how disappointing this outcome can be.With respect to your cancellation and refund request, as discussed during our conversation earlier today, your refund will be processed once the equipment has been returned and received by us.
We once again apologies for the inconvenience caused and appreciate your patience and understanding while we finalize this matter.
Kind regards,ikeja Team (TM)
Best regards,