M
Mbali
1 reviews | Active since Jan 2022
03 May 2026, 10:21
Ikeja not connecting
The network is not connecting and is been 3 weeks now complaining about same thing over and over, can't you guys send a technician to come have a look. When I chat to the agent on WhatsApp they always says on your site is connected while am not connected. It only says connected without internet for the past 3 weeks
Helpful (0)
Replies (3)0
Replies (3)
Ikeja's replyOfficial
03 May 2026, 11:32Hello Mbali,
Thank you for bringing this to our attention, and we sincerely apologize for the ongoing inconvenience.We understand how frustrating it must be to experience connectivity issues for such an extended period, especially when the status reflects as connected while you are unable to access the internet. This is certainly not the level of service we aim to provide.
We attempted to contact you to investigate the matter further, but were unable to reach you. Kindly let us know a suitable time to call you back, or feel free to contact us at your convenience so we can assist in resolving this issue as soon as possible
Thank you for contacting Ikeja! 😊
Please do not hesitate to reach out should you need any help.
📱 WhatsApp: ***
📞 Calls: ***
🕖 Operating Hours: 07h00 – 22h00
Enjoy the rest of your day! 🌞
Thank you for contacting ikeja! 😊
Regards
ikeja Support Team(N.S)
Thank you for bringing this to our attention, and we sincerely apologize for the ongoing inconvenience.We understand how frustrating it must be to experience connectivity issues for such an extended period, especially when the status reflects as connected while you are unable to access the internet. This is certainly not the level of service we aim to provide.
We attempted to contact you to investigate the matter further, but were unable to reach you. Kindly let us know a suitable time to call you back, or feel free to contact us at your convenience so we can assist in resolving this issue as soon as possible
Thank you for contacting Ikeja! 😊
Please do not hesitate to reach out should you need any help.
📱 WhatsApp: ***
📞 Calls: ***
🕖 Operating Hours: 07h00 – 22h00
Enjoy the rest of your day! 🌞
Thank you for contacting ikeja! 😊
Regards
ikeja Support Team(N.S)
Best regards,
Ikeja's reply03 May 2026, 11:32
Official
Hello Mbali,
Thank you for bringing this to our attention, and we sincerely apologize for the ongoing inconvenience.We understand how frustrating it must be to experience connectivity issues for such an extended period, especially when the status reflects as connected while you are unable to access the internet. This is certainly not the level of service we aim to provide.
We attempted to contact you to investigate the matter further, but were unable to reach you. Kindly let us know a suitable time to call you back, or feel free to contact us at your convenience so we can assist in resolving this issue as soon as possible
Thank you for contacting Ikeja! 😊
Please do not hesitate to reach out should you need any help.
📱 WhatsApp: ***
📞 Calls: ***
🕖 Operating Hours: 07h00 – 22h00
Enjoy the rest of your day! 🌞
Thank you for contacting ikeja! 😊
Regards
ikeja Support Team(N.S)
Thank you for bringing this to our attention, and we sincerely apologize for the ongoing inconvenience.We understand how frustrating it must be to experience connectivity issues for such an extended period, especially when the status reflects as connected while you are unable to access the internet. This is certainly not the level of service we aim to provide.
We attempted to contact you to investigate the matter further, but were unable to reach you. Kindly let us know a suitable time to call you back, or feel free to contact us at your convenience so we can assist in resolving this issue as soon as possible
Thank you for contacting Ikeja! 😊
Please do not hesitate to reach out should you need any help.
📱 WhatsApp: ***
📞 Calls: ***
🕖 Operating Hours: 07h00 – 22h00
Enjoy the rest of your day! 🌞
Thank you for contacting ikeja! 😊
Regards
ikeja Support Team(N.S)
Best regards,
M
Mbali's updateReviewer Update
06 May 2026, 19:01 Thank you so much. After my complaint, I’m not sure what was done on your side, but the network is now connected and running smoothly. I really appreciate the assistance
M
Mbali's update06 May 2026, 19:01
Reviewer Update
Thank you so much. After my complaint, I’m not sure what was done on your side, but the network is now connected and running smoothly. I really appreciate the assistance
Ikeja's replyOfficial
06 Jul 2026, 11:22Good day Mbali
Thak you for the feedback we are happy that you are back online and connected.
Kind regards,
ikeja support team (D.M)
Thak you for the feedback we are happy that you are back online and connected.
Kind regards,
ikeja support team (D.M)
Best regards,
Ikeja's reply06 Jul 2026, 11:22
Official
Good day Mbali
Thak you for the feedback we are happy that you are back online and connected.
Kind regards,
ikeja support team (D.M)
Thak you for the feedback we are happy that you are back online and connected.
Kind regards,
ikeja support team (D.M)
Best regards,