YM
Yonela M
1 reviews | Active since Nov 2022
23 Nov 2022, 20:39
Ikeja never works
Nothing ever works everyday I mast complain about the speed of the internet or internet not working and when I do on your number it’s always say wait for the agent can someone please help with better WiFi not this ikeja nonsense please
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Replies (1)
Ikeja's replyOfficial
24 Nov 2022, 09:18Good Morning Yonela,
Thank you for your feedback, I am sorry for your experience. This is not the usual. I can see on our history you have been in touch 3 times in November when we brought your connection back successfully, but on the other 2 occasions, there was a delay in getting back to you with an unresolved connection issue.
It would be good to chat about your experience so we can make sure to resolve it.
Patrick, the head of Customer Engagement
Thank you for your feedback, I am sorry for your experience. This is not the usual. I can see on our history you have been in touch 3 times in November when we brought your connection back successfully, but on the other 2 occasions, there was a delay in getting back to you with an unresolved connection issue.
It would be good to chat about your experience so we can make sure to resolve it.
Patrick, the head of Customer Engagement
Best regards,
Ikeja's reply24 Nov 2022, 09:18
Official
Good Morning Yonela,
Thank you for your feedback, I am sorry for your experience. This is not the usual. I can see on our history you have been in touch 3 times in November when we brought your connection back successfully, but on the other 2 occasions, there was a delay in getting back to you with an unresolved connection issue.
It would be good to chat about your experience so we can make sure to resolve it.
Patrick, the head of Customer Engagement
Thank you for your feedback, I am sorry for your experience. This is not the usual. I can see on our history you have been in touch 3 times in November when we brought your connection back successfully, but on the other 2 occasions, there was a delay in getting back to you with an unresolved connection issue.
It would be good to chat about your experience so we can make sure to resolve it.
Patrick, the head of Customer Engagement
Best regards,