Ikeja never full fills promises

This is the second time I come to this platform because of ikeja I logged a call to fix my pole connection on the 29th of October I was told it will take 72 hours when talking to Tsholofelo till th it s day no one has came no communication made what so ever when I called on the 2nd of November a guy named Lerato said the team will me coming soon I again must call using my airtime to follow up on ikeja’s inconvenience as if I don’t pay for their services on a monthly basis , on 15-11-2023 a *** number calls wanting to repair the fault mind you this is at 08:49 as if we don’t work for a living , no heads up for me to prepare myself since well ikeja took longer then the turn around time ,I explain to him that I’ll avail myself after 4 for the rest of the week and again I stayed there like an idiot waiting for people to come repair on the 16th and 17th once again no communication, I think the client service we receive is based on where we are live as if don’t pay I have been with ikeja for a year and never missed a payment if my pole gets further damaged or ruins my house as a result you will pay ! And I want compensation for my time wasted and your lack of communication skills I’m disgusted by you.