Ikeja is the worst service provider

My WiFi stopped working on the 11th of May. Contacted Ikeja to advise them of the connection issues I was experiencing. No one was forthcoming until i has to be constantly be on my phone on the 13th the appointment for an engineer to come was then booked after several attempts of letting Ikeja know the WiFi is not working they were only able to assist me after 2 days. The team advised that within 7 days I will be contacted to confirm when they can be able to come. I waited from the 13th which was on a Wednesday and they called me on the 19th which was on a Tuesday. When they called , they advised that will come today which is Friday the 22nd. No timescales provided. I took leave from work today so that when they come , someone is at home. I contacted Ikeja again in the morning around 10am asking them what time will the team arrive. They advised the team will arrive between 11am and 5pm and they will call me prior to coming to advise they are on their way . I waited from 11 until now which is 17:27 and no one has contacted me or sent any messages. I have to say Ikeja is the worst I have ever used. When I use their WhatsApp chat to get information regarding why the team has not yet arrived no one has responded. I sent them a text at 16:23 and it is now 17:28 and now one has responded. Poor communication and they don’t care at all. Now who is going to take leave again from work ? For Ikeja not to show up again ? I could not even get anything done because I am “ waiting “. This is horrible and you guys should really really do better. It’s almost 2 weeks without WiFi and seeing that they did not come today , they will probably come next week. Now next week is month end and the WiFi will be off. What about the days I was not connected? Really this is frustrating. And the worst part is I keep on having to ask whats going one. No one takes the liberty of telling me that we cannot come today for whatever reasons. I’m here sitting in the dark. This is not on at all.

Now today which is the 23rd May. They advised that the engineers will contact me to reschedule. Which means they will reschedule for Monday which is unfair for me because I must then be absent at work. This is not good