Ikeja is taking me for a ride.

After a month of not using the service I bought a R350 voucher and now I've been slapped with a R600 balance to pay to reinstate an account that's now expired meanwhile I've been a loyal customer with them for years nevermind the fact they still haven't come to repair my vent that they damaged when they were installing now this?? Are you people in your ****?? You've become waaaaay to comfortable and ****y now. This charge is unacceptable and you're hella jas for billing me a penalty after the fact your sales rep told me other wise.