ZM
Zameka M
1 reviews | Active since Dec 2017
09 Sept 2025, 16:44
IKEJA IS A ****, PAYING FOR SERVICE YOU DIDNT RECEIVED
I reported my wifi wasn't working on the 26 August 2025, and on the 29 August they advise they will log a call for me and one of their consultant will came and fix it. On Sunday I follow up on the call they said they are logging for me consultant advise the call wasn't logged and remember I paid for this service for the month of September, they keep on saying someone will contact me to come and fix it till today no one called. I requested them to collect their equipment as they failed me as a customer still didn't get assisted. Requested their address to drop the equipment they ignore me. IkEJA IS A **** and their service is very poor.
Helpful (0)
Replies (4)0
Replies (4)
Ikeja's replyOfficial
11 Sept 2025, 14:19Good day Zameka,
Thank you for raising your concerns, and please accept our sincere apologies for the delayed response.
We acknowledge that we have taken longer than the promised turnaround time to attend to your network issue. Due to a backlog of maintenance tickets, we have been working to assist clients in the order they come through. Over the past week, we had a discussion on how best to address your concern, and I am glad that the team has finally managed to reach you and assist with the issue.
Please be assured that this is not the level of service we strive to provide. We truly appreciate your patience and understanding throughout this process.
Kind regards,
Karabo
***
Thank you for raising your concerns, and please accept our sincere apologies for the delayed response.
We acknowledge that we have taken longer than the promised turnaround time to attend to your network issue. Due to a backlog of maintenance tickets, we have been working to assist clients in the order they come through. Over the past week, we had a discussion on how best to address your concern, and I am glad that the team has finally managed to reach you and assist with the issue.
Please be assured that this is not the level of service we strive to provide. We truly appreciate your patience and understanding throughout this process.
Kind regards,
Karabo
***
Ikeja's reply11 Sept 2025, 14:19
Official
Good day Zameka,
Thank you for raising your concerns, and please accept our sincere apologies for the delayed response.
We acknowledge that we have taken longer than the promised turnaround time to attend to your network issue. Due to a backlog of maintenance tickets, we have been working to assist clients in the order they come through. Over the past week, we had a discussion on how best to address your concern, and I am glad that the team has finally managed to reach you and assist with the issue.
Please be assured that this is not the level of service we strive to provide. We truly appreciate your patience and understanding throughout this process.
Kind regards,
Karabo
***
Thank you for raising your concerns, and please accept our sincere apologies for the delayed response.
We acknowledge that we have taken longer than the promised turnaround time to attend to your network issue. Due to a backlog of maintenance tickets, we have been working to assist clients in the order they come through. Over the past week, we had a discussion on how best to address your concern, and I am glad that the team has finally managed to reach you and assist with the issue.
Please be assured that this is not the level of service we strive to provide. We truly appreciate your patience and understanding throughout this process.
Kind regards,
Karabo
***
Ikeja's replyOfficial
15 Sept 2025, 10:11Good day Zameka,
Thank you for getting back to us. A team was sent out to assist you on 11 September, and on Friday morning you confirmed that the network has been stable since then. You also mentioned that there was a brief disconnection on Saturday, which our support agent managed to resolve, and the connection has remained stable thereafter.
As discussed over the phone, the network may not always be 100% stable. However, please note that we have a dedicated support line available from 07:00 to 22:00 to assist you whenever you experience any connection issues.
During periods of bad weather, the network may temporarily become unstable while our network team works on stabilizing it. Additionally, whenever a tower goes down, we send SMS notifications. Please ensure that your contact details are always up to date so you receive these alerts.
We are glad to continue providing you with excellent internet service.
Thank you for your continued support.
Kind regards,
ikeja Support Team
Thank you for getting back to us. A team was sent out to assist you on 11 September, and on Friday morning you confirmed that the network has been stable since then. You also mentioned that there was a brief disconnection on Saturday, which our support agent managed to resolve, and the connection has remained stable thereafter.
As discussed over the phone, the network may not always be 100% stable. However, please note that we have a dedicated support line available from 07:00 to 22:00 to assist you whenever you experience any connection issues.
During periods of bad weather, the network may temporarily become unstable while our network team works on stabilizing it. Additionally, whenever a tower goes down, we send SMS notifications. Please ensure that your contact details are always up to date so you receive these alerts.
We are glad to continue providing you with excellent internet service.
Thank you for your continued support.
Kind regards,
ikeja Support Team
Ikeja's reply15 Sept 2025, 10:11
Official
Good day Zameka,
Thank you for getting back to us. A team was sent out to assist you on 11 September, and on Friday morning you confirmed that the network has been stable since then. You also mentioned that there was a brief disconnection on Saturday, which our support agent managed to resolve, and the connection has remained stable thereafter.
As discussed over the phone, the network may not always be 100% stable. However, please note that we have a dedicated support line available from 07:00 to 22:00 to assist you whenever you experience any connection issues.
During periods of bad weather, the network may temporarily become unstable while our network team works on stabilizing it. Additionally, whenever a tower goes down, we send SMS notifications. Please ensure that your contact details are always up to date so you receive these alerts.
We are glad to continue providing you with excellent internet service.
Thank you for your continued support.
Kind regards,
ikeja Support Team
Thank you for getting back to us. A team was sent out to assist you on 11 September, and on Friday morning you confirmed that the network has been stable since then. You also mentioned that there was a brief disconnection on Saturday, which our support agent managed to resolve, and the connection has remained stable thereafter.
As discussed over the phone, the network may not always be 100% stable. However, please note that we have a dedicated support line available from 07:00 to 22:00 to assist you whenever you experience any connection issues.
During periods of bad weather, the network may temporarily become unstable while our network team works on stabilizing it. Additionally, whenever a tower goes down, we send SMS notifications. Please ensure that your contact details are always up to date so you receive these alerts.
We are glad to continue providing you with excellent internet service.
Thank you for your continued support.
Kind regards,
ikeja Support Team
ZM
Zameka M's updateReviewer Update
30 Jan 2026, 19:44Sent a request to ikeja to collect thier device in , till today the device September when I didnt meet the service I paid for they advise that someone will contact to arrange a collection, No one came follow up more that 5 time got the same answer up till today noone came. I am getting sms that I didnt payment, what am I going to pay for. Please collect your device stop ****ming people to use your services by force.
ZM
Zameka M's update30 Jan 2026, 19:44
Reviewer Update
Sent a request to ikeja to collect thier device in , till today the device September when I didnt meet the service I paid for they advise that someone will contact to arrange a collection, No one came follow up more that 5 time got the same answer up till today noone came. I am getting sms that I didnt payment, what am I going to pay for. Please collect your device stop ****ming people to use your services by force.
ZM
Zameka M's updateReviewer Update
30 Jan 2026, 19:48Requested ikeja to collect their device in September till today they never came they advice me in September some one will call you to make arrangements. Follow up on that more that 5 time still no one came. Now am getting sms advising payment was not made. What am I paying for. Don't **** me please I don't need your service you failing to provide what am paying for. Please collect your device
ZM
Zameka M's update30 Jan 2026, 19:48
Reviewer Update
Requested ikeja to collect their device in September till today they never came they advice me in September some one will call you to make arrangements. Follow up on that more that 5 time still no one came. Now am getting sms advising payment was not made. What am I paying for. Don't **** me please I don't need your service you failing to provide what am paying for. Please collect your device