SD
Sihle D
1 reviews | Active since Jan 2024
05 Aug 2025, 19:35
Ikeja disappoints again
My WiFi has been down for probably a good 2 hours now. Not getting assistance on the WhatsApp chat, I have work and homework that needs to be completed
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Replies (1)
Ikeja's replyOfficial
06 Aug 2025, 07:45Good day Sihle,
Thank you for reaching out and sharing your concerns. We truly understand your frustration and sincerely apologize for the inconvenience caused.
You are correct, the tower was down for 1 hour and 20 minutes. As soon as the issue was detected, we promptly communicated with all affected clients to keep them informed. Our mast team worked tirelessly and with urgency to restore services as quickly as possible.
We acknowledge the impact this may have had on you, and we remain committed to ensuring minimal disruptions and delivering a more reliable service moving forward.
Kind regards,
***
Thank you for reaching out and sharing your concerns. We truly understand your frustration and sincerely apologize for the inconvenience caused.
You are correct, the tower was down for 1 hour and 20 minutes. As soon as the issue was detected, we promptly communicated with all affected clients to keep them informed. Our mast team worked tirelessly and with urgency to restore services as quickly as possible.
We acknowledge the impact this may have had on you, and we remain committed to ensuring minimal disruptions and delivering a more reliable service moving forward.
Kind regards,
***
Best regards,
Ikeja's reply06 Aug 2025, 07:45
Official
Good day Sihle,
Thank you for reaching out and sharing your concerns. We truly understand your frustration and sincerely apologize for the inconvenience caused.
You are correct, the tower was down for 1 hour and 20 minutes. As soon as the issue was detected, we promptly communicated with all affected clients to keep them informed. Our mast team worked tirelessly and with urgency to restore services as quickly as possible.
We acknowledge the impact this may have had on you, and we remain committed to ensuring minimal disruptions and delivering a more reliable service moving forward.
Kind regards,
***
Thank you for reaching out and sharing your concerns. We truly understand your frustration and sincerely apologize for the inconvenience caused.
You are correct, the tower was down for 1 hour and 20 minutes. As soon as the issue was detected, we promptly communicated with all affected clients to keep them informed. Our mast team worked tirelessly and with urgency to restore services as quickly as possible.
We acknowledge the impact this may have had on you, and we remain committed to ensuring minimal disruptions and delivering a more reliable service moving forward.
Kind regards,
***
Best regards,