WG
Witness G
1 reviews | Active since Apr 2024
15 May 2024, 06:38
Ikeja "Demage Limitation Department" be accountable
Gillian (Senior Lead) You need to be hold accountable for your lack of follow up and closure with resolving customer complaints on this platform or any other. We should be coming back here with positive and glowing communique of how you have helped us... Negative reviews are just increasing. I still have not been helped in any way since I requested port forwarding for CCTV cameras. That is since 5 May when YOU said you will escalate my complaint with your Technical department. Initial complaint was launched on 11 April 2024.
Helpful (0)
Replies (6)0
Replies (6)
Ikeja's replyOfficial
15 May 2024, 07:12Good morning Witness,
Thank you for your feedback and response.
We are sorry for the inconvenience in this regard, and ask that you give me an available time for me to contact you via phone if that is ok with you.
Once again, we do apologize.
Lets get this sorted together.
Regards,
Gillian
Senior Lead
Thank you for your feedback and response.
We are sorry for the inconvenience in this regard, and ask that you give me an available time for me to contact you via phone if that is ok with you.
Once again, we do apologize.
Lets get this sorted together.
Regards,
Gillian
Senior Lead
Ikeja's reply15 May 2024, 07:12
Official
Good morning Witness,
Thank you for your feedback and response.
We are sorry for the inconvenience in this regard, and ask that you give me an available time for me to contact you via phone if that is ok with you.
Once again, we do apologize.
Lets get this sorted together.
Regards,
Gillian
Senior Lead
Thank you for your feedback and response.
We are sorry for the inconvenience in this regard, and ask that you give me an available time for me to contact you via phone if that is ok with you.
Once again, we do apologize.
Lets get this sorted together.
Regards,
Gillian
Senior Lead
WG
Witness G's updateReviewer Update
15 May 2024, 13:13You have my 061****420 i guess. Available anytime. Call may not be answered if I'm in transit but will always return a missed call. Thanks
WG
Witness G's update15 May 2024, 13:13
Reviewer Update
You have my 061****420 i guess. Available anytime. Call may not be answered if I'm in transit but will always return a missed call. Thanks
Ikeja's replyOfficial
17 May 2024, 08:05Good morning Witness,
Thank you for your response. We will be calling you today.
Thank you.
Gillian
Senior Lead
Thank you for your response. We will be calling you today.
Thank you.
Gillian
Senior Lead
Ikeja's reply17 May 2024, 08:05
Official
Good morning Witness,
Thank you for your response. We will be calling you today.
Thank you.
Gillian
Senior Lead
Thank you for your response. We will be calling you today.
Thank you.
Gillian
Senior Lead
WG
Witness G's updateReviewer Update
22 May 2024, 06:05Hi. Gillian. You still haven't attempted to contact me since you made that Promise. I waited for the call the whole day and upto now! Why don't you guys allow us access to the router because some of us know how to fix some of the problems that we are experiencing...Personally, i feel that i have given you "enough " time to help us. Now probably you should consider helping us to help ourselves. Give us the password of the router@ 192.168.2.1.We used to have access to telkom modems... People could actually help themselves. And to improve your service... consider DIY installations, where we can just buy an installation kit from the shops and find ourselves an "accredited" installer... almost similar to Satellite Dish installations...You will remarkably cut installation and repair / maintenance costs. Put lots of installation and self help videos on different platforms ... Just my thought... But Password First!
WG
Witness G's update22 May 2024, 06:05
Reviewer Update
Hi. Gillian. You still haven't attempted to contact me since you made that Promise. I waited for the call the whole day and upto now! Why don't you guys allow us access to the router because some of us know how to fix some of the problems that we are experiencing...Personally, i feel that i have given you "enough " time to help us. Now probably you should consider helping us to help ourselves. Give us the password of the router@ 192.168.2.1.We used to have access to telkom modems... People could actually help themselves. And to improve your service... consider DIY installations, where we can just buy an installation kit from the shops and find ourselves an "accredited" installer... almost similar to Satellite Dish installations...You will remarkably cut installation and repair / maintenance costs. Put lots of installation and self help videos on different platforms ... Just my thought... But Password First!
Ikeja's replyOfficial
22 May 2024, 19:51Good day Witness, thank you for your response.
I will call you, when I am in tomorrow at 13.30.
Thank you. Sorry for the trouble.
Regards,
Gillian
Senior Lead
I will call you, when I am in tomorrow at 13.30.
Thank you. Sorry for the trouble.
Regards,
Gillian
Senior Lead
Ikeja's reply22 May 2024, 19:51
Official
Good day Witness, thank you for your response.
I will call you, when I am in tomorrow at 13.30.
Thank you. Sorry for the trouble.
Regards,
Gillian
Senior Lead
I will call you, when I am in tomorrow at 13.30.
Thank you. Sorry for the trouble.
Regards,
Gillian
Senior Lead
WG
Witness G's updateReviewer Update
26 May 2024, 04:1723 May 13:30 : promised call NEVER received AGAIN. It just reflects on the attitude of the whole company in fixing/ solving problems! PATHETIC!
WG
Witness G's update26 May 2024, 04:17
Reviewer Update
23 May 13:30 : promised call NEVER received AGAIN. It just reflects on the attitude of the whole company in fixing/ solving problems! PATHETIC!