DN
Dineo N
1 reviews | Active since Feb 2018
18 Sept 2024, 15:06
Ikeja| Bad service provider
So they got their Head of Customer Relations to call me yesterday, I said give me my refund because technicians have come twice already and nothing is working. She said "lets forget about the refund." I will call you back. This was yesterday 7:30 am. We are now on Wednesday, i take the initiative to call, they say she's in a meeting and will call me back. This was around 10am. it's now 3pm. Meaning she's been in meetings the whole day. Even their Head of Customer service has poor customer service. This is alarming
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Replies (3)
Ikeja's replyOfficial
18 Sept 2024, 19:05Good evening Dineo,
Yes you have spoken to me, Gillian. We do apologize for the inconvenience.
We have scheduled a date for you, for Saturday, as you have made us aware that you are not available during the week.
I have made sure to call you, so that you can get some feedback from myself and Field team manager.
Once again, we do apologize and I will call you in the morning.
Thank you.
Gillian
Senior Lead
Yes you have spoken to me, Gillian. We do apologize for the inconvenience.
We have scheduled a date for you, for Saturday, as you have made us aware that you are not available during the week.
I have made sure to call you, so that you can get some feedback from myself and Field team manager.
Once again, we do apologize and I will call you in the morning.
Thank you.
Gillian
Senior Lead
Ikeja's reply18 Sept 2024, 19:05
Official
Good evening Dineo,
Yes you have spoken to me, Gillian. We do apologize for the inconvenience.
We have scheduled a date for you, for Saturday, as you have made us aware that you are not available during the week.
I have made sure to call you, so that you can get some feedback from myself and Field team manager.
Once again, we do apologize and I will call you in the morning.
Thank you.
Gillian
Senior Lead
Yes you have spoken to me, Gillian. We do apologize for the inconvenience.
We have scheduled a date for you, for Saturday, as you have made us aware that you are not available during the week.
I have made sure to call you, so that you can get some feedback from myself and Field team manager.
Once again, we do apologize and I will call you in the morning.
Thank you.
Gillian
Senior Lead
DN
Dineo N's updateReviewer Update
19 Sept 2024, 11:07Gillian, you never called me back. You spoke to me and said you are escalating the matter and will call me back which you never did. I've been trying to reach you since then and i've failed at each attempt. No one spoke to me about bringing technicians. The above you are mentioning is last week Saturday 14 September. They came to my house and still failed to fix the problem. You sent another team on Monday and they still failed. So you coming here and lying about measures you've taken to assist me is 1 more red flag to add to the ones you already have. Ive been struggling to connect and been calling your office every day. I am asking for my refund which is R630. I can't use your service, your product doesnt work. Stop trying to defend it. It is my right as a customer to demand a refund. Come get your hardware and refund me.
DN
Dineo N's update19 Sept 2024, 11:07
Reviewer Update
Gillian, you never called me back. You spoke to me and said you are escalating the matter and will call me back which you never did. I've been trying to reach you since then and i've failed at each attempt. No one spoke to me about bringing technicians. The above you are mentioning is last week Saturday 14 September. They came to my house and still failed to fix the problem. You sent another team on Monday and they still failed. So you coming here and lying about measures you've taken to assist me is 1 more red flag to add to the ones you already have. Ive been struggling to connect and been calling your office every day. I am asking for my refund which is R630. I can't use your service, your product doesnt work. Stop trying to defend it. It is my right as a customer to demand a refund. Come get your hardware and refund me.
Ikeja's replyOfficial
19 Sept 2024, 13:09Thank you for taking the time to share your experience. We're truly sorry to hear that you had a less than satisfactory encounter with our service. Please email me on ***.
Regards,
ikeja Wireless Team!
Regards,
ikeja Wireless Team!
Ikeja's reply19 Sept 2024, 13:09
Official
Thank you for taking the time to share your experience. We're truly sorry to hear that you had a less than satisfactory encounter with our service. Please email me on ***.
Regards,
ikeja Wireless Team!
Regards,
ikeja Wireless Team!