MB
Monica Bala-Maneli
1 reviews | Active since Jan 2026
19 Jan 2026, 19:02
IKEJA BAD CUSTOMER SERVICE
We have having issueswigh this Wifi company for many year everytime tbere is aconnection issue, worse we had to stay without wifi for three days, when gbeir technically team finaly to fix, we had another issue after they fix ghe box and pole, there was no rage for roons ans lounge, we neenow forced to be in one room, whwn i repoted tnis their agent told there is nothing they can do we have to buy an exte de, which we nevr neesed for past 7 years we been with them, so i will take my mo ey to another service provide, and their Customer service is horrible
Helpful (0)
Replies (5)0
Replies (5)
Ikeja's replyOfficial
19 Jan 2026, 19:46Good day Monica
Thank you for bringing this matter to our attention. We sincerely apologize for the ongoing connectivity issues and the inconvenience you and your household have experienced. We understand how frustrating it is to be without internet access for several days, especially after a technician visit that was intended to resolve the problem.
We are particularly concerned to hear that after the repairs to the box and pole, your coverage was limited to a single room, and that you were advised there was nothing further that could be done without purchasing an extender—despite this not being a requirement during the past seven years of service. This is certainly not the experience we aim to provide, and we regret that our customer service fell short of your expectations.
Please note that we have tried to contact you twice however there was no answer. Your feedback is important to us and has been noted for further review. We would appreciate the opportunity to investigate this matter more thoroughly and determine whether a more suitable solution can be provided. Please accept our apologies for the inconvenience and frustration caused.
Kind Regards
ikeja Support (C.M)
Thank you for bringing this matter to our attention. We sincerely apologize for the ongoing connectivity issues and the inconvenience you and your household have experienced. We understand how frustrating it is to be without internet access for several days, especially after a technician visit that was intended to resolve the problem.
We are particularly concerned to hear that after the repairs to the box and pole, your coverage was limited to a single room, and that you were advised there was nothing further that could be done without purchasing an extender—despite this not being a requirement during the past seven years of service. This is certainly not the experience we aim to provide, and we regret that our customer service fell short of your expectations.
Please note that we have tried to contact you twice however there was no answer. Your feedback is important to us and has been noted for further review. We would appreciate the opportunity to investigate this matter more thoroughly and determine whether a more suitable solution can be provided. Please accept our apologies for the inconvenience and frustration caused.
Kind Regards
ikeja Support (C.M)
Ikeja's reply19 Jan 2026, 19:46
Official
Good day Monica
Thank you for bringing this matter to our attention. We sincerely apologize for the ongoing connectivity issues and the inconvenience you and your household have experienced. We understand how frustrating it is to be without internet access for several days, especially after a technician visit that was intended to resolve the problem.
We are particularly concerned to hear that after the repairs to the box and pole, your coverage was limited to a single room, and that you were advised there was nothing further that could be done without purchasing an extender—despite this not being a requirement during the past seven years of service. This is certainly not the experience we aim to provide, and we regret that our customer service fell short of your expectations.
Please note that we have tried to contact you twice however there was no answer. Your feedback is important to us and has been noted for further review. We would appreciate the opportunity to investigate this matter more thoroughly and determine whether a more suitable solution can be provided. Please accept our apologies for the inconvenience and frustration caused.
Kind Regards
ikeja Support (C.M)
Thank you for bringing this matter to our attention. We sincerely apologize for the ongoing connectivity issues and the inconvenience you and your household have experienced. We understand how frustrating it is to be without internet access for several days, especially after a technician visit that was intended to resolve the problem.
We are particularly concerned to hear that after the repairs to the box and pole, your coverage was limited to a single room, and that you were advised there was nothing further that could be done without purchasing an extender—despite this not being a requirement during the past seven years of service. This is certainly not the experience we aim to provide, and we regret that our customer service fell short of your expectations.
Please note that we have tried to contact you twice however there was no answer. Your feedback is important to us and has been noted for further review. We would appreciate the opportunity to investigate this matter more thoroughly and determine whether a more suitable solution can be provided. Please accept our apologies for the inconvenience and frustration caused.
Kind Regards
ikeja Support (C.M)
MB
Monica Bala-Maneli's updateReviewer Update
20 Jan 2026, 06:25How was i cotacted? There is no misssed calls or massages even emails, this is bad 7 years paying and using your services and now it coming to this, you have dropped your service level big time, this whole issiue is affecting my work, cause i work from home, really this is my last moth usibg this services
MB
Monica Bala-Maneli's update20 Jan 2026, 06:25
Reviewer Update
How was i cotacted? There is no misssed calls or massages even emails, this is bad 7 years paying and using your services and now it coming to this, you have dropped your service level big time, this whole issiue is affecting my work, cause i work from home, really this is my last moth usibg this services
Ikeja's replyOfficial
20 Jan 2026, 08:02Good day Monica
Thank you so much for taking my call. Please allow me to sincerely apologise for the inconvenience caused, as well as for how the query was handled yesterday.
As discussed over the phone, we will arrange for a team to visit you today to assist with the range issue you experienced after the maintenance team attended to resolve the connection problem.
I will call you back once the arrangements have been confirmed. Additionally, we will be reviewing the concern raised regarding how the query was handled by the agent to ensure this is addressed appropriately.
Kind regards,
ikeja support team (D.M)
Thank you so much for taking my call. Please allow me to sincerely apologise for the inconvenience caused, as well as for how the query was handled yesterday.
As discussed over the phone, we will arrange for a team to visit you today to assist with the range issue you experienced after the maintenance team attended to resolve the connection problem.
I will call you back once the arrangements have been confirmed. Additionally, we will be reviewing the concern raised regarding how the query was handled by the agent to ensure this is addressed appropriately.
Kind regards,
ikeja support team (D.M)
Ikeja's reply20 Jan 2026, 08:02
Official
Good day Monica
Thank you so much for taking my call. Please allow me to sincerely apologise for the inconvenience caused, as well as for how the query was handled yesterday.
As discussed over the phone, we will arrange for a team to visit you today to assist with the range issue you experienced after the maintenance team attended to resolve the connection problem.
I will call you back once the arrangements have been confirmed. Additionally, we will be reviewing the concern raised regarding how the query was handled by the agent to ensure this is addressed appropriately.
Kind regards,
ikeja support team (D.M)
Thank you so much for taking my call. Please allow me to sincerely apologise for the inconvenience caused, as well as for how the query was handled yesterday.
As discussed over the phone, we will arrange for a team to visit you today to assist with the range issue you experienced after the maintenance team attended to resolve the connection problem.
I will call you back once the arrangements have been confirmed. Additionally, we will be reviewing the concern raised regarding how the query was handled by the agent to ensure this is addressed appropriately.
Kind regards,
ikeja support team (D.M)
MB
Monica Bala-Maneli's updateReviewer Update
20 Jan 2026, 15:35After I submitted my concerns about the response I received from the customer service agent, Dora from the Johannesburg branch called to assist with the issue. She arranged for a technician to revisit and review the work that had been done. I must say, they went the extra mile to ensure the issue was properly resolved. Three technicians from the Phillipi branch attended, one of whom was named Dylan. This is the kind of service I am accustomed to receiving from Ikeja, and I truly appreciate their effort and professionalism.
One last point: the WhatsApp chat support team should communicate with more sympathy and empathy toward customers. A considerate and understanding tone would make a significant difference to the overall customer experience.
One last point: the WhatsApp chat support team should communicate with more sympathy and empathy toward customers. A considerate and understanding tone would make a significant difference to the overall customer experience.
MB
Monica Bala-Maneli's update20 Jan 2026, 15:35
Reviewer Update
After I submitted my concerns about the response I received from the customer service agent, Dora from the Johannesburg branch called to assist with the issue. She arranged for a technician to revisit and review the work that had been done. I must say, they went the extra mile to ensure the issue was properly resolved. Three technicians from the Phillipi branch attended, one of whom was named Dylan. This is the kind of service I am accustomed to receiving from Ikeja, and I truly appreciate their effort and professionalism.
One last point: the WhatsApp chat support team should communicate with more sympathy and empathy toward customers. A considerate and understanding tone would make a significant difference to the overall customer experience.
One last point: the WhatsApp chat support team should communicate with more sympathy and empathy toward customers. A considerate and understanding tone would make a significant difference to the overall customer experience.
Ikeja's replyOfficial
20 Jan 2026, 19:58Good day Monica
Thank you for taking the time to share your experience with us.
We are pleased to hear that Dora from our Johannesburg branch was able to assist effectively and that the follow-up visit by our technicians helped resolve the issue to your satisfaction. We will be sure to pass on your kind words to Dora, Dylan, and the rest of the Phillipi team. Your recognition of their professionalism and willingness to go the extra mile is greatly appreciated and serves as strong encouragement to our staff.
We also value your constructive feedback regarding our WhatsApp chat support. You are absolutely right—empathy and understanding are essential to delivering a positive customer experience. Your comments have been noted and will be shared with the relevant team to help improve how we engage with our customers going forward.
Thank you once again for your feedback and for giving us the opportunity to make things right. We truly appreciate your continued support.
Kind regards,
ikeja Support (C.M)
Thank you for taking the time to share your experience with us.
We are pleased to hear that Dora from our Johannesburg branch was able to assist effectively and that the follow-up visit by our technicians helped resolve the issue to your satisfaction. We will be sure to pass on your kind words to Dora, Dylan, and the rest of the Phillipi team. Your recognition of their professionalism and willingness to go the extra mile is greatly appreciated and serves as strong encouragement to our staff.
We also value your constructive feedback regarding our WhatsApp chat support. You are absolutely right—empathy and understanding are essential to delivering a positive customer experience. Your comments have been noted and will be shared with the relevant team to help improve how we engage with our customers going forward.
Thank you once again for your feedback and for giving us the opportunity to make things right. We truly appreciate your continued support.
Kind regards,
ikeja Support (C.M)
Ikeja's reply20 Jan 2026, 19:58
Official
Good day Monica
Thank you for taking the time to share your experience with us.
We are pleased to hear that Dora from our Johannesburg branch was able to assist effectively and that the follow-up visit by our technicians helped resolve the issue to your satisfaction. We will be sure to pass on your kind words to Dora, Dylan, and the rest of the Phillipi team. Your recognition of their professionalism and willingness to go the extra mile is greatly appreciated and serves as strong encouragement to our staff.
We also value your constructive feedback regarding our WhatsApp chat support. You are absolutely right—empathy and understanding are essential to delivering a positive customer experience. Your comments have been noted and will be shared with the relevant team to help improve how we engage with our customers going forward.
Thank you once again for your feedback and for giving us the opportunity to make things right. We truly appreciate your continued support.
Kind regards,
ikeja Support (C.M)
Thank you for taking the time to share your experience with us.
We are pleased to hear that Dora from our Johannesburg branch was able to assist effectively and that the follow-up visit by our technicians helped resolve the issue to your satisfaction. We will be sure to pass on your kind words to Dora, Dylan, and the rest of the Phillipi team. Your recognition of their professionalism and willingness to go the extra mile is greatly appreciated and serves as strong encouragement to our staff.
We also value your constructive feedback regarding our WhatsApp chat support. You are absolutely right—empathy and understanding are essential to delivering a positive customer experience. Your comments have been noted and will be shared with the relevant team to help improve how we engage with our customers going forward.
Thank you once again for your feedback and for giving us the opportunity to make things right. We truly appreciate your continued support.
Kind regards,
ikeja Support (C.M)