Ikeja bad customer care

I wrote a review about this business a few days ago. Like I said,their response is myopic. They always say we are not a pay as you go company without reasoning with the client, at the same time robbing the client clients off the service they deserve daily because of their Fibre breakages that run from 3 to 4 days without coverage. The response was not good enough ,they said they are available to talk to us. But I have to buy data and airtime in order to reach them, only to get the very same response of not being a pay as as you go company, and sorry for the inconvenience without better solutions of compensating the customer for the lost time of coverage when they are busy fixing the Fibre which usually does that.