LL
Lindelwa L
1 reviews | Active since Sept 2025
30 Sept 2025, 16:13
Ikeja
Bad bad bad!!! Sometimes it doesn't work and when you tell them they tell you to restart the rooter ..few minutes it does the same thing
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Ikeja's replyOfficial
30 Sept 2025, 17:04Good day Lindelwa,
Thank you for raising your concerns. We have reviewed the conversation history from our WhatsApp platform, where you normally contact us.
Our investigation shows that the last time you reached out to us before today was on the 2nd of August, and the issue raised at that time was resolved. We also noted that there was no payment reflected on your account for the month of September. A payment was made today at 15:17. When an account has been offline due to non-payment, a reboot is required so that the system firewall can recognize the payment.
Please note that there was a delay in responding to your message today. This was due to a high volume of chats, as it is the last day of the month. We sincerely apologize for the delay.We understand your frustration and appreciate your patience. We can confirm that your network is currently online and providing internet speeds as expected.
Kind regards,
The ikeja Support Team
Thank you for raising your concerns. We have reviewed the conversation history from our WhatsApp platform, where you normally contact us.
Our investigation shows that the last time you reached out to us before today was on the 2nd of August, and the issue raised at that time was resolved. We also noted that there was no payment reflected on your account for the month of September. A payment was made today at 15:17. When an account has been offline due to non-payment, a reboot is required so that the system firewall can recognize the payment.
Please note that there was a delay in responding to your message today. This was due to a high volume of chats, as it is the last day of the month. We sincerely apologize for the delay.We understand your frustration and appreciate your patience. We can confirm that your network is currently online and providing internet speeds as expected.
Kind regards,
The ikeja Support Team
Ikeja's reply30 Sept 2025, 17:04
Official
Good day Lindelwa,
Thank you for raising your concerns. We have reviewed the conversation history from our WhatsApp platform, where you normally contact us.
Our investigation shows that the last time you reached out to us before today was on the 2nd of August, and the issue raised at that time was resolved. We also noted that there was no payment reflected on your account for the month of September. A payment was made today at 15:17. When an account has been offline due to non-payment, a reboot is required so that the system firewall can recognize the payment.
Please note that there was a delay in responding to your message today. This was due to a high volume of chats, as it is the last day of the month. We sincerely apologize for the delay.We understand your frustration and appreciate your patience. We can confirm that your network is currently online and providing internet speeds as expected.
Kind regards,
The ikeja Support Team
Thank you for raising your concerns. We have reviewed the conversation history from our WhatsApp platform, where you normally contact us.
Our investigation shows that the last time you reached out to us before today was on the 2nd of August, and the issue raised at that time was resolved. We also noted that there was no payment reflected on your account for the month of September. A payment was made today at 15:17. When an account has been offline due to non-payment, a reboot is required so that the system firewall can recognize the payment.
Please note that there was a delay in responding to your message today. This was due to a high volume of chats, as it is the last day of the month. We sincerely apologize for the delay.We understand your frustration and appreciate your patience. We can confirm that your network is currently online and providing internet speeds as expected.
Kind regards,
The ikeja Support Team